Service & reservations
The Host App end to end: timeline, walk-ins, waitlist and statuses, plus Backoffice reservations.
Host App
43 articles- Approve or decline pending reservations Host App
- Automate waitlist offers (offer engine) Add-onHost App
- Cancel a reservation in the Host App Host App
- Cancellation risk flag ("May cancel") Host App
- Chat with guests from the Host App Add-onHost App
- Check and resend reservation emails from the Host App Host App
- Create a reservation in the Host App Host App
- Double-booking, occupied-table and limited-time warnings Host App
- Edit a reservation in the Host App Host App
- Find cancelled and no-show reservations (Reservation bin) Host App
- Gift vouchers in the Host App (overview) Add-onHost App
- Give tables to reservations that have none (including imported bookings) Host App
- Host App settings: display mode, service views and header Host App
- Host App settings: font size, dark mode, tables, account and support Host App
- Lightspeed POS indicators in the Host App Add-onHost App
- Live updates, poor connections and "Something went wrong" Host App
- Look up and update guests in the Host App Host App
- Manage the waitlist in the Host App Add-onHost App
- Move, resize and re-time reservations on the timeline Host App
- Move, swap and combine tables Host App
- Open the Host App and find your way around Host App
- Payments in the Host App (payment links, refunds, payments page) Host App
- Print the day sheet Host App
- Read reservation cards and icons in the Host App Host App
- Reservation statuses and how to change them Host App
- Run service without tables (tableless mode) BetaHost App
- Run the digital queue in the Host App Add-onHost App
- Search for reservations, guests, tables and vouchers Host App
- Seat a walk-in Host App
- See all your locations and switch location in the Host App Host App
- See the waitlist in the service views Add-onHost App
- Show a day note banner to the team Host App
- Staff notifications in the Host App Host App
- Switch between service views, dates and shifts Host App
- The Host App Service Dashboard Host App
- Use the Host App on an iPad or tablet Host App
- Use the reservation List view Host App
- Use the Shift Brief before and during service Host App
- Use the Split view and the live floor plan Host App
- Use the Walk-in view (party size × table matrix) Add-onHost App
- VIPs, "Guests today" and holding a table for the rest of the shift Host App
- Work on a day that is closed Host App
- Work with the timeline Host App
Backoffice
5 articlesChef's View
1 articlesStill stuck mid-service?
In the backoffice and Host App, the support assistant answers from these same articles. If it can’t solve it, it hands you over to our team.