Look up and update guests in the Host App

Included in all plansHost AppFor hosts

Needs: Any staff user

The Guests page in the Host App gives hosts quick access to the guest list during service: find a guest, see their history and preferences, and book them straight away.

Where to find it

Host App › Guests in the menu. A guest profile also opens from a reservation (tap the guest's name / Open guest profile) and from search results.

What it does

Guest list

  • Search by name, email, phone, tag or note.
  • Filter All Guests or VIP Guests.
  • Each row shows visits, the last visit, total spent and post-visit ratings when available.
  • Page through with Rows per page and Previous page / Next page.

Guest profile

  • Contact information, VIP status (Mark VIP / Remove VIP), Member since and where the profile came from.
  • Stats: Total visits, Upcoming, average rating, total spent.
  • Guest profile notes (staff only) and Profile activity with timestamped staff notes (Add staff note › Append note).
  • Preferences & requirements: dietary, allergies, intolerances, accessibility, drinking, occasions.
  • Tags: pick labels from your location or add a custom tag.
  • Upcoming reservations and Reservation history (party size, tables, guest requests, team notes, review score, private feedback).
  • Post-visit reviews, Email history, and POS receipts when Lightspeed is connected.
  • Quick actions: Make reservation, Merge with other guests, Edit profile.

How to add a guest

  1. On the Guests page tap Add New Guest.
  2. Enter Full Name (required), and optionally email, phone, notes, tags and VIP Guest.
  3. Tap Create Guest. You are taken to the new profile.

How to merge duplicate guests

  1. Open one of the profiles and tap Merge with other guests.
  2. 10Seat suggests duplicates with the reason (same email, same phone, similar name and phone).
  3. Select the ones to merge and tap Merge selected.

Good to know

  • Guest notes on the profile follow the guest to every future booking; internal notes on a reservation only apply to that visit.
  • A reservation can be linked to a profile from its details pane (Create Guest Profile if there is none yet).
  • Guest information on reservation cards (visit counts, tags, returning-guest badges) can be hidden per device with Guest profiles & history in Display mode.

Troubleshooting

"No guests match your search criteria." Check the spelling or search on another detail (phone, email). Clear the VIP filter if it is on.

"This search matches too many guests to rank them all — add another word to narrow it down." Add a second word, such as the last name or part of the phone number.

"No suggested duplicates for this guest." 10Seat found no other profiles with the same email, the same phone or a similar name and phone.

"Failed to load guests" / "Could not load guest" A connection problem. Refresh the page.

Create Guest stays greyed out Enter a full name first.