Grow public reviews, keep the rest private
Send post-visit review emails automatically. Route scores below your threshold to an internal inbox, and send happy guests to Google.
Post-visit outreach
Ask for feedback while the visit is fresh
After guests dine, 10Seat sends a branded email inviting them to rate their experience. You choose timing, language, and tone.
- Automatic emails after completed visits
- Configurable send delay per service type
- Works for reservations and POS-captured walk-ins
Smart routing
You set the star threshold
Decide how many stars split internal feedback from public reviews. Below the line stays in your team inbox. At or above it, guests are invited to post on Google.
- Configurable threshold, for example 3 or 4 stars
- Low scores stay internal so you can fix issues quietly
- High scores get a direct path to your Google review page
Full visit context
Reviews with the story behind them
With POS connected, each review links back to who reserved, when they came, who served them, what they ate, and kitchen context your team needs.
- See reservation and walk-in source on every response
- Server, table, and order detail beside the rating
- Close the loop with Guest CRM for follow-up actions
Reputation management that protects your score
Respond with context. Grow reviews that reflect great nights.
Automated emails
Post-visit messages go out without host stand effort.
Internal inbox
Sub-threshold feedback visible only to your team.
Google push
Happy guests land on your Google review form in one tap.
Visit context
Reservation, arrival time, and party size on every rating.
Staff visibility
See which server and section were tied to the visit.
Trend tracking
Spot recurring themes before they hit public review sites.
POS connected
360° picture when POS is linked
Lightspeed and other POS integrations add dishes, spend, and walk-ins to every review so managers know exactly what happened.
- Order lines and spend beside star ratings
- Walk-in visits included, not only reservations
- Chef and kitchen context where your integration provides it
