Search for reservations, guests, tables and vouchers

The Host App search finds a booking or guest in seconds, wherever you are, without changing date first.

Where to find it

• The magnifier icon in the Service View header (on smaller screens in More actions › search).
• On a phone, the search icon in the top bar.

What it does

• One search box: "Search for reservations, guests, tables, sections, or gift vouchers...".
• Results are grouped: upcoming reservations first, then past reservations, guests, tables, sections and gift vouchers.
• Reservation results show date, time and party size; tables show seats and status; vouchers show the code.
• Filter chips let you switch result types on or off.
• Tapping a result opens:
  • a reservation → its reservation details page,
  • a guest → the guest profile,
  • a table → the table details page,
  • a section → the Service View,
  • a voucher → the Gift Vouchers page.

How to find a booking

1. Tap the magnifier.
2. Type part of the guest's name, phone number, email or a table name.
3. Tap the result.

Good to know

• Search covers the current Host App location.
• To search only within the reservations shown on screen, use the search field in the timeline or list toolbar instead.
• The search button can be hidden on a device (Search toggle in Display mode; hidden in Simple mode).

Troubleshooting

The search button is missing It is hidden by the display mode on this device. Turn on Search in Settings › General › Display mode.

"No results found" Check the spelling, try the phone number or email, and make sure the result type is not switched off in the filter chips.

"Search failed. Please try again." The search could not reach the server. Check your connection and try again.

I find the guest but not the booking The booking may be at another location, or it may be cancelled; check the guest profile's reservation history or the Reservation bin.