Create reservations in the Backoffice (New and Quick Reservation)

Included in all plans (payment links need a connected payment provider)BackofficeFor managers

Needs: Any Backoffice user

From the Backoffice you can create one reservation with all details (New), or type in several bookings in a row and let 10Seat assign the tables (Quick Reservation).

Where to find it

  • Backoffice › Reservations › New.
  • Backoffice › Reservations › arrow next to New › Quick Reservation.
  • The Backoffice Dashboard can also open the New Reservation form.

What it does

New Reservation ("Create a new booking for your guest")

  • Guest: search your guestbook or enter a new guest. If you leave the name empty, the booking is saved as "Walk-in Guest".
  • Date, time (search a time such as "13" or "13:30", Now, and filters for Shifts, All day, Within shifts, Outside shifts), party size and duration (duration follows your duration rules).
  • Tables: Auto (10Seat picks) or Manual, with Suggested options and a Table list, a section filter, and the coverage ("Perfect fit", "+… extra seats", "Need … more seats").
  • Status: Confirmed or Pending.
  • Send confirmation email to guest.
  • Include payment link in confirmation email with Reservation payment (EUR), optional Add administration fee on top and Note to guest (optional).

Quick Reservation

  • A grid where you type one booking per row: First Name, Last Name, Email, Phone, Covers, Time ("Start typing a guest name to add reservations. Tab or Enter to move between fields.").
  • Review & Assign checks availability and assigns tables ("Review & Assign Tables"): rows show Auto-assigned, Manual or Not assigned, with totals for reservations, covers, auto-assigned and "need attention". Pick a table for rows that need it.
  • Confirm All (…) creates them ("Creating … of …"), then reports "… reservations created successfully".

How to create one reservation

  1. Go to Reservations and pick the date.
  2. Click New.
  3. Find or enter the guest.
  4. Choose date, time and party size.
  5. Keep Auto tables or choose Manual and select tables.
  6. Choose the status and whether to send the confirmation email.
  7. Click Create Reservation.

Good to know

  • The same warnings as in the Host App apply: Double booking warning ("… is already occupied … Do you want to continue and overwrite by assigning this table anyway?" › Book anyway) and Limited availability ("Do you want to set the reservation duration to … minutes and select this table?").
  • With Auto, 10Seat picks a table at save time. If none fits, saving fails.
  • Payment links need Mollie or MultiSafepay connected and a valid guest email. The administration fee must be enabled under Settings › Widget.
  • Reservations created by staff do not trigger staff notifications.

Troubleshooting

"You have reached the monthly 50-covers limit on the Free plan." Upgrade the subscription to keep creating reservations.

"Selected table is not available for this time slot." Another booking holds the table. Choose another table or time, or confirm the double booking.

"Party size is too large for automatic table assignment. Please manually select tables…" Switch to Manual and select several tables.

"Please enter first name and last name for the guest." Needed when you add a new guest to the guestbook from the form.

"No tables available for this party size and time" (Quick Reservation) Choose a table manually for that row, change the time, or remove the row.

"… created, … failed" (Quick Reservation) Some rows could not be saved. Check the failed bookings in the list and create them again.