The Reservations page in the Backoffice

The Reservations page is the office view of a day's bookings: capacity per section, business per shift, the waitlist, and a filterable list with email status and bulk communication. Use it to prepare a day, check bookings and send emails to many guests at once.

Where to find it

Backoffice › Reservations (sidebar).

What it does

"View and manage reservations, capacity, and waitlist for the selected day."

Day overview ("Capacity by section, weather, and business by shift for the selected date.")

• Capacity per section (by floor plan version), the weather, and a Capacity opportunity block with suggestions (View all … opportunities).
• Business by Shift: per shift, the time, reservations, guests, tables, special requests and allergies.

Calendar & reservation list ("Pick a date and work through the list with filters and bulk actions.")

• Calendar on the left: pick the date. Days show booking metrics and Service Calendar overrides.
• Status filter: All, Confirmed, Pending, Awaiting payment, Seated, Cancelled.
• Waitlist block for the date with Manage waitlist, an email button to notify a guest, and Book ("Book table from waitlist").
• Search reservations... by name, email or phone (within the selected date).
• Group by shift, party size or status.
• New (with Quick Reservation in the arrow menu) and Communicate.
• The list: guest (with VIP, allergies, requests, accessibility, children, dietary, labels, unread messages, guestbook visits), time, number of guests, table ("Not assigned" when there is none), status, reconfirmation state, payment and payment status, and Email Activity (hover for the email timeline).

How to find a reservation

1. Pick the date in the calendar.
2. Type a name, email or phone number in Search reservations....
3. Click the row to open Edit Reservation.

How to email many guests at once

1. Tick the reservations (or Select all filtered reservations).
2. Click Communicate.
3. Choose Send reconfirmation (allowed for confirmed, pending and reconfirmation-requested bookings; the status becomes Reconfirmation requested) or Resend confirmation (cancelled reservations are skipped).
4. Check Eligible and Will be skipped, then Send emails. The result shows "… sent, … skipped, … failed".

Good to know

• All hides cancelled reservations. Use the Cancelled filter to see them.
• Confirmed also shows reconfirmed, reconfirmation-requested and payment-received bookings.
• Completed and no-show bookings appear under All (there is no separate filter).
• The reconfirmation envelope icon on a row sends a single reconfirmation email.
• Bookings that arrived without a table (for example imported ones) show Not assigned; give them tables in the Host App with Assign (see "Give tables to reservations that have none").
• For live service (seating, walk-ins, moving tables) use the Host App.

Troubleshooting

A reservation is missing from the list Check the date in the calendar, the status filter (cancelled bookings only show under Cancelled) and clear the search box.

Search finds nothing Search only looks at the selected date. Pick the right date first, or use the Guests page to find the guest and their bookings.

"Failed to cancel reservation. Please try again." / "Failed to confirm reservation…" The change did not save; refresh the page and try again.

Bulk emails were skipped The bookings were not eligible for that action (for example cancelled bookings for Resend confirmation) or had no email address.