Run service without tables (tableless mode)

Some venues take bookings on a number of seats rather than on specific tables. With Work without tables switched on, reservations arrive without a table and the Host App shows the room's seat usage instead of a floor plan.

Where to find it

• Switch it on in the Backoffice: Work without tables (marked Beta) in Settings › Location Settings and on the floor plan page, where you also enter the Total seats. The online limit is set in the widget's booking rules ("Max guests at the same time").
• In the Host App it changes Split view, the Timeline and the header.

What it does

• Header: the availability pill shows seats free instead of available tables.
• Split view: the right side shows the Room panel instead of the floor plan: In the room now (… / total seats, … free), a curve of Guests seated through the day against the Total seats line, and Next arrivals with what the room will look like after each arrival ("room → … / …").
• Timeline: bookings without a table are drawn as blocks in No table lanes at the top, packed so none overlap. A spare empty lane is always there to tap + in.
• Room / Floor plan switch: if the location still has tables, you can switch between Room and Floor plan in Split view and the timeline. The choice is remembered on the device.
• Walk-ins are seated straight away without a table. If they would exceed the total seats, the app asks "… of … seats are taken. Seat … more guests anyway?"
• Staff bookings without a table are saved without one; there is no automatic table assignment and no seat limit for staff.

How to work a service in tableless mode

1. Watch In the room now and Next arrivals in Split view.
2. Seat arriving guests with Seat as usual; they move into the room count.
3. Seat walk-ins from the walk-in bar; confirm the warning if the room is over its seats.
4. Mark parties Complete when they leave so the seats count as free again.

Good to know

• This mode is in beta: the layout and behaviour may still change.
• Online, guests are limited by the online seat limit, pacing and your other booking rules; experiences are not bookable online in this mode.
• You can still give a booking a table if you have tables; it then shows on that table's row.
• Switching the mode off keeps your tables and floor plan.

Troubleshooting

The Room panel shows no total seats Total seats is not set. Enter it in Backoffice › Settings › Location Settings (Work without tables).

Online guests cannot book anything Without a total seats number or an online limit, no online bookings are possible ("Enter the total seats … Without a number, no online bookings are possible."). Set the numbers in the Backoffice.

I still see the floor plan The device was switched to Floor plan. Use the Room / Floor plan switch in Split view or on the timeline.

"Failed to create walk-in reservation. Please try again." The walk-in could not be saved. Check your connection and try again.