Seat a walk-in

Guests without a reservation can be seated in a few taps from any service view. The Host App suggests a table that is free for long enough and records the walk-in as a seated reservation.

Where to find it

Host App › Service View, on today's date:

• Timeline: the Walk-in: bar at the bottom (buttons 1–8 and a custom size), or click an empty row close to the NOW line.
• Split view: Seat a walk-in in the list pane, then tap a highlighted table.
• List view: the walk-in bar.
• + button (New Reservation) opened for now: the pane starts in Walk-in mode.
• Table panel of a free table: Seat Walk-In.
• Walk-in view, if your location has the Walk-in seating add-on (see "Use the Walk-in view").

What it does

• Creates a reservation with status Seated, the current time and the location's default duration, named "Walk-in" (you can add a name, phone and email).
• Suggests tables that are free for the full stay first; tables that are only free until the next booking are shown with the minutes available ("… min until next reservation").
• On the timeline, a suggested walk-in appears as an orange "Walk-in … PAX" block that you can drag to another table or time, add tables to, or click to confirm. Show refined suggestions replaces the first suggestions with a more precise server calculation when it is ready.

How to seat a walk-in from the timeline

1. Tap the party size in the Walk-in: bar (or the custom button for larger groups).
2. Check the orange block on the suggested table. Drag it to another row if you prefer, or use Add table to combine tables.
3. Click the block to confirm.

How to seat a walk-in from an empty slot

1. Click an empty part of a table row close to the NOW line ("Click to seat a walk-in now").
2. In the popup choose Party size, optionally an Experience and Duration (Fit gap shortens the stay to end before the next booking).
3. Under More options add name, phone, email or special requests.
4. Tap Seat now. If the tables do not cover the party, the button becomes Seat anyway.

How to seat a walk-in from the + button

1. Tap +. The pane opens in Walk-in mode (green header) when it is for now.
2. Choose party size and select at least one table.
3. Add notes if needed and confirm.

Good to know

• Walk-ins can only be created for today.
• Seat Walk-In in a table panel uses the table's maximum capacity as the party size; adjust it afterwards in the reservation if needed.
• Walk-ins are hidden from reservation lists by default (they always show on the timeline and tables). Turn on Settings › Tables › Show walk-ins in reservation lists to list them.
• Walk-ins do not send any email to the guest.
• Refined walk-in suggestions can be switched off per device in Display mode.

Troubleshooting

"Walk-ins can only be created for today." You are viewing another date. Tap Today in the header.

"No available tables for … guests at this time." No table or combination is free now for that party. Try a smaller split of the party, add them to the waitlist or queue, or seat them on a table that frees soon.

"This table is needed at … for …. Seat anyway?" The table has a booking later and the walk-in's default stay would run into it. Seat anyway and tell the guests how long they can stay, or choose another table.

"Failed to create walk-in. Please try again." The walk-in could not be saved; check the connection and try again.

The walk-in bar is missing It only appears when you look at today.