Run the digital queue in the Host App

Add-on: Digital queuingHost AppFor hosts

Needs: Any staff user

The digital queue is a same-day line for walk-ins. Guests join by scanning a QR code (or you add them), see an estimated time on their phone, and get an email when their table is ready. The Host App shows the line, the estimates and the actions.

Where to find it

Host App › Queue in the menu. The badge shows how many parties are in the queue for the day. The menu item only appears when the Digital queuing add-on is enabled for the location.

What it does

  • Header buttons: QR code (shows the "Join the queue" code guests scan to open the join page on their phone) and Add to queue.
  • Stats: parties in the queue and total covers.
  • Queue list, in order of joining: position, name, party size, estimated time ("Est. …", "Starts in …", "Due now", "… overdue"), assigned table or "No table assigned yet", and states:
    • Pre-warned – the guest was told their table is almost ready.
    • Table ready – the guest was notified; a countdown shows "Arrive in …", then Hold expired.
  • Actions per party: Notify, Seat, Remove.
  • Queued guests also appear in the service views with an In queue status and a notify button.

How to add a party yourself

  1. Tap Add to queue.
  2. Set the Party size.
  3. Under Table, keep Auto-assign (the auto-assignable table with the soonest free slot) or Choose table to pin the guest to one table.
  4. Check the Estimate: table, time, wait and position ("2 parties ahead."). Compare other party sizes shows estimates for other sizes.
  5. Enter guest details: Email is required; name and phone are optional. Add a note if needed.
  6. Tap Add — table at time. The message confirms the position.

How to call and seat guests

  1. When the table is free, tap Notify. The guest gets a "table ready" email and has the hold time to arrive.
  2. When they arrive, tap Seat. The entry becomes a seated reservation.
  3. If they don't come, tap Remove. The freed table is offered to the next party in line.

Good to know

  • When a reservation on a table is completed, cancelled or marked no-show, 10Seat automatically notifies the next queued party for that table.
  • The hold time (default 15 minutes), maximum queue size (0 = unlimited), estimate buffer and default slot length are set in Backoffice › Settings › Add-ons › Digital queuing.
  • The queue page shows the date selected in the Service View header.
  • With the Walk-in view, a table that frees later can also be offered as a queue spot (How to add › Queue).

Troubleshooting

"Email is required" / "Enter a valid email address" A queue entry needs a valid email so the guest can be notified.

"Queue is at capacity" The maximum queue size is reached. Seat or remove parties, or raise the limit in the add-on settings.

"No auto-assignable table fits this party size" No table that is allowed for automatic assignment can take this party. Choose a table manually, or adjust which tables are auto-assignable in the Backoffice.

"All tables are booked" / "All tables booked for the rest of the service" No table can fit this party before the end of service. Try another party size or suggest a reservation for later.

"Queuing is off for this location" The Digital queuing add-on or its feature toggle is off. An admin can turn it on in Backoffice › Settings › Add-ons › Digital queuing.

"Monthly cover limit reached" The free plan's monthly cover limit has been reached.

The guest did not receive the "table ready" email Check the address on the entry and the guest's spam folder. Call them if a phone number was given.