Find cancelled and no-show reservations (Reservation bin)

Included in all plansHost AppFor hosts

Needs: Any staff user

Cancelled and no-show bookings disappear from the service views so they don't clutter service. The Reservation bin lists them per day, so you can check what happened or bring a booking back.

Where to find it

Host App › Reservation bin in the menu (bin icon).

What it does

  • Shows the cancelled and no-show reservations for one day, sorted by time, in two groups: Cancelled and No show (each with a count).
  • Filter with All, Cancelled or No show.
  • Change the day with Previous day / Next day, Choose date (calendar with month navigation) or Today. The bin uses the same date as the Service View header.
  • Tap a reservation to open its full details pane (guest, notes, activity, status history, emails).

How to restore a reservation

  1. Open the Reservation bin and go to the day of the booking.
  2. Tap the reservation.
  3. Tap the status button and choose Confirmed (or another status).
  4. Check its table: it may have been given to someone else in the meantime. Assign a table if needed.

Good to know

  • Only bookings with status Cancelled or No-show are in the bin. Completed reservations stay in the service views (they can be hidden with Settings › Tables › Show completed & no-show).
  • Restoring a booking does not send the guest an email. Tell the guest yourself, or re-send the confirmation from the reservation's Communication window.
  • The menu item can be hidden per device (Reservation bin toggle in Display mode; it is hidden in Simple mode).

Troubleshooting

"No cancelled or no-show reservations for this day." Nothing was cancelled or marked no-show on that date. Try another date or check the service date in the header.

"Nothing matches this filter for the selected day." The day has bookings in the bin, but not with the selected filter. Tap All.

The Reservation bin is not in the menu It is hidden on this device by the display mode. Switch to Advanced or turn on the Reservation bin toggle in Settings › General › Display mode.

I restored a booking but it has no table Marking a no-show clears the table assignment. Open the reservation and assign a table.