Log in to the backoffice and the Host App

10Seat has two staff apps that use the same login. The backoffice is where you set things up and manage reservations, guests and settings. The Host App is the floor and service screen used at the host stand. Sign in to either one with your email and password. From the backoffice you can open the Host App without signing in again.

Where to find it

• Backoffice: the Sign in page, labelled "10Seat backoffice".
• Host App: the Sign in page, labelled "10Seat host".
• From the backoffice: in the sidebar, under Other, click Open Host App.

What it does

• Both apps use the same email address and password.
• Open Host App opens the Host App in a new browser tab and signs you in automatically ("Signing you in…").
• The Host App opens on your Host App location, which an admin sets per user in Settings › Users.
• Signing out of one app signs you out of the other one too.
• If you open a backoffice page while signed out, you go back to that page after you sign in.

How to log in

1. Enter your Email address and Password.
2. Click Sign in.
3. If your email isn't verified yet, the Verify Your Email page opens first.

How to sign out

• Backoffice: hover over the sidebar, then click the sign-out icon next to your email address at the bottom (tooltip Sign out).
• Host App: click Sign Out in the Host App sidebar.

Good to know

• There is no self-service password reset. The Forgot your password? link on the sign-in pages doesn't do anything at the moment. If you forgot your password, contact 10Seat support. If you know your current password, you can change it in Settings › Account Settings (see "Change your name, email, password and language").
• The Remember me checkbox doesn't change anything. You stay signed in on that browser until you sign out.
• If automatic sign-in to the Host App fails, the Host App still opens and shows its own sign-in page. Sign in there with the same email and password.

Troubleshooting

"Invalid email or password. Please try again." The email or the password is wrong. Check for typing mistakes and that Caps Lock is off. This message also appears when the email has no 10Seat login. If you can't remember the password, contact 10Seat support.

I signed in but I'm sent to "Verify Your Email" Your email address isn't verified yet. Click the link in the verification email, or click Resend verification email. See "Verify your email address".

I signed in and see "Creating your account…" Your sign-up isn't finished yet. Wait until it completes. If an error appears, contact 10Seat support.

I see a full-screen "Subscription expired" message after signing in Your subscription, or this location, is inactive. See "Subscription and billing" › Troubleshooting.

Open Host App opens the Host App sign-in page instead of signing me in Automatic sign-in failed. Sign in with your normal email and password. If this happens every time, check that your browser allows pop-ups and new tabs from the backoffice.

The Host App opens but shows no floor plan or service, or the wrong restaurant Your Host App location is missing or wrong. An admin can change it in Settings › Users: click the edit icon in your row and choose the Primary location. Admins with many locations can also do this in HQ › User Management.

I can't find the Host App link Hover over the sidebar on the left to expand it. Open Host App is in the Other section, just above Settings.