Subscription and billing
Your 10Seat subscription is agreed for the whole company. It covers a plan, the locations included, and any add-ons per location. In the backoffice you can see your plan and invoices, and the Owner can manage the payment method and the self-service plan.
Where to find it
- Backoffice › Settings › Subscription & Billing › My account: plan, price, billing cycle, invoices and documents (see "View your plan, invoices and documents").
- Backoffice › Settings › Subscription & Billing › Subscription Management: the self-service subscription page. Only visible with the Manage subscription and billing permission.
What it does
Plans. 10Seat's packages are On the House (free: 1 location, up to 50 covers per month), Start, Grow and Optimize. Add-ons are sold on top of a package, per location. Your agreed plan, price, add-ons and contracted locations are recorded by 10Seat and shown on My account.
Subscription Management shows:
- Current Plan with its status: Active, Trialing, Past due or Cancelled.
- Next Billing Date, Billing Cycle and Payment Method. Without one, it shows "No payment method" with a Setup button.
- Billing History for payments made through this page. On the free plan: "You're currently on the On the House plan. Upgrade to see your billing history here."
- Choose Your Plan: switch between On the House and Essential, monthly or yearly.
- Cancel Subscription: the subscription stays active until the end of the current billing period.
How to upgrade or change the self-service plan
- Go to Settings › Subscription Management.
- Click Upgrade to Essential (on the free plan) or Change Plan.
- Choose Monthly or Yearly and click Select Plan.
- If you have no payment method yet, you're taken to the payment provider to add one first. Then repeat the steps.
To move to Start, Grow or Optimize, add locations, or change agreed prices, contact 10Seat support.
Good to know
- Essential is the older name for the plan now called Start.
- The Usage This Month numbers on Subscription Management (active users, covers, locations) are placeholders and don't show your real usage.
- Manage Billing and Download All on Subscription Management don't do anything at the moment. Download invoices one by one from My account.
- New accounts are created as the company Admin, and the Admin role doesn't include Manage subscription and billing. If you created the account but don't see Subscription Management, contact 10Seat support.
- Add-ons with a price can be subscribed to from their add-on page. See "How to enable or disable an add-on".
Troubleshooting
A full-screen "Subscription expired" message: "Your subscription is inactive. Please update billing to continue using the backoffice." Your company's subscription is no longer active or trialing, or the selected location is paused, cancelled, expired or inactive. Contact 10Seat support to reactivate it. Other locations may still work. Switch location with the location switcher if you can reach it.
I don't see Subscription Management Your role doesn't include Manage subscription and billing (by default only the Owner has it). Use My account to see your plan, or contact 10Seat support.
"Failed to load subscription data" The page couldn't reach the billing service and shows the free plan as a fallback. Refresh the page. Your real plan is on My account.
"Payment method required to upgrade" / "Failed to setup payment method" Click Setup next to Payment Method to add one, then try again. If the payment page doesn't open, contact 10Seat support.
"Failed to cancel subscription" Try again later, or contact 10Seat support to cancel.
Subscription Management shows a different plan than My account Subscription Management only knows about plans bought on that page. Plans arranged with 10Seat are shown on My account. My account is the one to trust.