View your plan, invoices and documents (My account)

My account gives you an overview of your 10Seat subscription: your plan and price, which add-ons each location has, the invoices 10Seat has sent you, and documents such as your contract.

Where to find it

Backoffice › Settings › Subscription & Billing › My account.

What it does

Plan & billing shows:

• Plan: your current plan.
• Price: what you pay and how often. If 10Seat hasn't recorded a price yet, it says "See subscription page".
• Billing cycle: Monthly, Quarterly or Yearly.
• Subscription start and Subscription end.
• Contracted locations: how many locations your subscription covers.

Locations & add-ons lists each location with the add-ons switched on there, for example Waitlist or Gift vouchers. Locations without add-ons show "No add-ons enabled for this location." A location not covered by your current agreement shows Not part of your current subscription. POS and Reserve with Google are integrations, not add-ons, so they appear under Settings › Integrations and not here.

Invoices lists every invoice 10Seat has shared with you, with the amount, the due date and a status: Outstanding, Paid or Overdue. Click Download for the PDF. "PDF on the way" means the invoice exists but its PDF isn't attached yet.

Documents has contracts, agreements and other files 10Seat has shared with you, split into Company documents and Location documents. Click Download to open one.

Good to know

• This page is for viewing only. Plan details, invoices and documents are added by 10Seat.
• To change your plan or payment method, the page points to Subscription Management (see "Subscription and billing"). For anything that page doesn't cover, contact 10Seat support.
• Everyone on your team can open My account, including the invoices.

Troubleshooting

"No invoices have been shared with your account yet." 10Seat hasn't published an invoice to your account yet. If you expected one, contact 10Seat support with the billing period.

"Documents could not be loaded. Please try again later." A temporary loading problem. Refresh the page. If it persists, contact 10Seat support.

The price, billing cycle or dates show "—" 10Seat hasn't recorded those details on your account yet. Contact 10Seat support if they should be there.

An add-on I use is missing from Locations & add-ons Add-ons are listed per location. Check the right location's row. The add-on may also be switched off there. See Settings › Add-ons for the selected location.

A location says "Not part of your current subscription" Your current agreement doesn't include that location. Contact 10Seat support about adding it to your subscription.

An invoice shows Overdue but I have paid Contact 10Seat support with the payment date and the invoice reference. The status is updated by 10Seat.