All add-ons at a glance

Add-ons are switched on per location; see each entryBackofficeFor owners

Needs: Admin role to switch self-service add-ons on or off

This is the full list of 10Seat add-ons: what each one does, how it gets switched on, and where you set it up once it's on. Add-ons are switched on per location. The add-ons for each location are listed under Settings › My account › Locations & add-ons.

Where to find it

Self-service add-ons: Backoffice › Settings › Add-ons (see "How to enable or disable an add-on"). Integrations: Settings › Integrations.

What it does

Coco AI

  • Coco AI Assistant (Beta, self-service): unlimited Coco for guest replies, booking help, reporting, setup guidance and guarded backoffice actions. Without it Coco is free for 3 requests a day. Settings: Settings › Coco AI Assistant.
  • Coco staff app: Coco for your team. Needs the Coco AI Assistant add-on. Switch it on under Settings › Coco AI Assistant › Backoffice Coco › Enable Coco.
  • Guest AI chat: Coco answers guests in the reservation chat. Switch it on under Settings › Coco AI Assistant › Guest Coco. Needs guest messaging, and at least half of the venue interview answered.

Operations

  • Waitlist (self-service): guests join a waitlist when you're fully booked. Sidebar Waitlist, settings Settings › Waitlist Settings.
  • Digital queuing (self-service): a same-day walk-in queue with guest status links and table holds. Settings Settings › Digital queuing.
  • Walk-in seating (self-service, Free): a party-size × table view in the Host App to seat walk-ins in one tap. Settings Settings › Walk-in sittings.
  • Pacing management (self-service, shown as Pacing Management): limits covers and reservations per time slot. Set up in Planning › Pacing.
  • Order priority (self-service): table priority rules for seating order. Set up in Table Management › Seating Management.
  • Capacity booster (self-service, Beta): reseats after cancellations and enables squeeze mode. Squeeze settings are in Location Settings and on the Dashboard.
  • Chef's view: a live kitchen screen with covers, allergens and dietary notes. Switched on by 10Seat. Contact 10Seat support.
  • Telegram notifications (self-service, Free): staff alerts on Telegram for new reservations. Set up under Settings › Communications.

Guest experience

  • Reservation experiences (self-service): tasting menus, events and packages in the widget and microsite. Sidebar Reservation experiences.
  • Advanced guest app (self-service, shown as Advanced Guest App): the improved guest reservation page with chat and party-size updates. Turning it on also turns on Guest chat.
  • Guest chat (self-service, shown as Guest Chat): reservation chat with guests, without the rest of the advanced guest app. Messages are in Communication Centre › Guest Messages.
  • Post-visit reviews (self-service, shown as Post-Visit Reviews): automatic review requests after a visit. Good ratings go to Google, lower ones come to you. Sidebar Reviews.
  • Hospitality guest intake: a fine-dining intake page for detailed preferences. Listed as Coming Soon. When enabled for you, it's set up under Settings › Guest Intake Settings.

Commerce

  • Gift vouchers (self-service, Free badge): sell vouchers online with a branded shop. Needs your business details and accepted voucher terms first. Sidebar Gift Vouchers, settings Settings › Gift Vouchers.
  • Deposits: take a deposit or prepayment at booking time. Connect a payment provider in Settings › Payments (see the deposit articles).
  • Newsletters (self-service): marketing newsletters to guests who opted in. Sold as email credits. Sidebar Communication Centre › Newsletters.

Integrations (switched on by 10Seat, shown under Settings › Integrations)

  • Lightspeed POS: connects Lightspeed K-Series or L-Series. Settings via Integrations › POS integration.
  • Reserve with Google: guests book from Google Search and Maps. Bookings appear in your reservation list.
  • Phone VOIP: announced, not available yet.

Good to know

  • On 10Seat's price list, Start includes deposits and gift vouchers. Grow adds review management, POS integration, guest messaging and experiences. Optimize adds Chef's view, capacity booster, the advanced guest app with messaging, and the online waitlist. What applies to you is your own agreement, shown on My account.
  • "Self-service" means an Admin can switch it on in Settings › Add-ons. It doesn't mean it is free. Check your agreement or ask 10Seat support.

Troubleshooting

An add-on's menu item or settings tile is missing The add-on is off for the selected location. Check the location switcher and Settings › Add-ons.

I want an add-on that isn't on the Add-ons page It's switched on by 10Seat (Chef's view, Lightspeed POS, Reserve with Google) or not available yet (Phone VOIP, Hospitality guest intake). Contact 10Seat support.

Guest AI chat won't turn on Turn on the Coco AI Assistant add-on and guest messaging (Guest Chat or Advanced Guest App) first, then answer at least half of the venue interview under Settings › Coco AI Assistant.