Find your way around the backoffice

Available on all plans; some menu items only appear when their add-on is enabledBackofficeEveryone

Needs: Any staff user (some Settings tiles need a specific permission)

This article lists every item in the backoffice sidebar and every tile on the Settings page, with what each one is for. Use it when you're looking for a screen or when a menu item seems to be missing.

Where to find it

The sidebar is on the left of every backoffice page. Hover over it to expand it and see the labels. On a phone, open it with the menu button. Items with an arrow open a submenu.

What it does

Main

  • Dashboard: reservations and capacity for the selected day.
  • Setup: the checklist to get a location ready for bookings, with Coco.
  • Planning: Service Calendar (day-by-day schedules, closures and special days), Booking Rules (booking windows, durations, cut-offs), Pacing (covers per time slot; the page says so if pacing is off), Private events.
  • Reservation experiences: tasting menus, events and packages. Only with the Reservation experiences add-on.
  • Reservations: the reservation list.
  • Guests: guest profiles.
  • Waitlist: only with the Waitlist add-on.
  • Gift Vouchers: only with the Gift vouchers add-on.
  • Communication Centre: Emailing (send emails to guests), Newsletters (Newsletters add-on), Guest Messages (Guest Chat or Advanced Guest App add-on), Email Activity (every email sent from the location).
  • Reviews: only with the Post-Visit Reviews add-on.
  • Table Management: Floor Plan, Capacity Planning (table groups and combinations), Seating Management (Order Priority add-on), Table Types.

Analytics

  • Analytics: reports.

Other

  • Open Host App: opens the Host App in a new tab, already signed in.
  • Settings: opens the Settings page (below).

At the bottom: Dark Mode / Light Mode and your email address with the sign-out button.

The top bar has the location switcher, search, the Coco button and notifications.

Settings page tiles

  • Location & Operations: Location Settings (address, contact, timezone, currency, booking defaults), Location hours and shifts, Payments (online payment providers for deposits and vouchers).
  • Communications: Communications (notification settings), Email Templates, Email Automations, Custom email automations, Daily reports.
  • Guest experience: Widget Management, Guest App Settings, Microsite. These appear only when their add-on is on: Coco AI Assistant, Guest Intake Settings, Waitlist Settings, Digital queuing, Walk-in sittings, Gift Vouchers.
  • Account Management: Account Settings (your own profile), Users and Roles & Permissions (need user-management rights), Add-ons, Coco (Beta, opens Setup), Manage Locations (only for multi-location accounts).
  • Subscription & Billing: My account (plan, invoices, documents), Subscription Management (needs the billing permission).
  • Integrations: Integrations (POS, Reserve with Google, Yeat), MCP Access (Beta, only when 10Seat has enabled it).
  • Help & support: Contact support opens the support chat.

HQ. Company-wide admins with several locations can pick HQ Dashboard in the location switcher. The sidebar then shows HQ Dashboard, User Management, Group Booking and Multi-Location Widget.

Good to know

  • Menus always show the location selected at the top. Add-ons are switched on per location, so one location can show Waitlist while another doesn't.
  • Add-on items appear a moment after the page loads, once the location's add-ons have been checked.

Troubleshooting

A menu item I used before is gone Its add-on is off for the selected location, or you switched to another location. Check the location switcher, then Settings › Add-ons.

I don't see Users, Roles & Permissions or Subscription Management in Settings Your role doesn't include that permission. Users and Roles & Permissions need user-management rights (Owner and Admin by default). Managers also see Users to manage booking staff names. Subscription Management is for the Owner only by default. Ask your account owner.

I don't see Manage Locations It only appears when your company has more than one location, or when your subscription allows more locations and you have the location-management permission. Contact 10Seat support to add a location.

I don't see HQ in the location switcher HQ is only for admins whose access covers the whole company. Admins limited to some locations, managers and other roles don't see it.