Change your name, email, password and language

Available on all plansBackofficeEveryone

Needs: Any staff user (applies to your own login only)

Account Settings is your personal profile: your name, contact details, password and the language 10Seat uses for you. Changes here affect only your own login, not your colleagues and not your guests.

Where to find it

Backoffice › Settings › Account Management › Account Settings.

What it does

The page has four sections:

  • Profile Information: First Name, Last Name, Email Address, Phone Number.
  • Security Settings: change your password with Current Password, New Password and Confirm New Password.
  • Preferences: Language for the backoffice and Host App: EN, NL, FR, ES, CA, EU, IT or DE.
  • Account Information (read-only): User ID, Company, Role and the date your account was created.

How to change your profile or language

  1. Edit the fields under Profile Information, or choose a Language under Preferences.
  2. A bar appears at the bottom: "You have unsaved changes".
  3. Click Save Changes. You see "Profile updated successfully". A new language applies straight away.

How to change your password

  1. Under Security Settings, enter your Current Password.
  2. Enter the New Password and type it again in Confirm New Password.
  3. Click Update Password. You see "Password updated successfully".

Good to know

  • The language here is your personal language. It doesn't change the language guests get in emails and the widget. That is set per location under Settings › Location Settings › Default guest language.
  • Your email address is also your login. If you change it, sign in with the new address from then on.
  • Your role can't be changed here. See "Roles and permissions explained".
  • Forgot your current password? You can't change it here without the old one. Contact 10Seat support.

Troubleshooting

"Current password is incorrect" The password in Current Password is wrong. Retype it carefully.

"New passwords do not match" New Password and Confirm New Password are different.

"Password must be at least 6 characters" / "Password is too weak" Choose a longer password. A mix of uppercase and lowercase letters, numbers and symbols is safest.

"Failed to update password" Sign out, sign in again, and retry straight away. If it still fails, contact 10Seat support.

"Failed to save profile changes" after changing my email address Changing the login email can be refused for security reasons, for example when you signed in a long time ago. Name, phone and language changes may already be saved. Sign out, sign in again and retry. If changing the email still fails, contact 10Seat support to change your login email.

The Update Password button is greyed out All three password fields must be filled in.

The language didn't change in the Host App Reload the Host App, or sign out and back in.