Accept an invitation to join your team
When an Owner or Admin invites you to their restaurant's 10Seat account, you get an email with an invitation link. Opening the link lets you choose a password and join the team. There's no separate sign-up and no email verification.
Where to find it
Click the link in the invitation email. A page opens with the title You're Invited!
What it does
The page shows:
- Company: the restaurant group you are joining
- Invited by: who invited you
- Your Role: the role you'll have (for example Manager or Operator)
- Your Email, First Name and Last Name, as entered by the person who invited you. You can't change them here.
After you choose a password, 10Seat creates your login, adds you to the team with that role and the locations you were given, and signs you in to the backoffice.
How to set it up
- Open the invitation link from the email.
- Enter a password in Create Password. It must have:
- at least 8 characters
- at least one uppercase letter
- at least one lowercase letter
- at least one number
- Type it again in Confirm Password.
- Click Create Account & Join Team. You see "Account Created" and you are signed in.
Good to know
- An invitation is valid for 7 days. The expiry date is shown to admins on the Users page.
- Your email address counts as verified once you accept, so you can go straight in.
- To use the Host App, you need a Host App location. If you were given locations in the invitation, the first one becomes your Host App location. An admin can change it later in Settings › Users.
- The same email and password work in the backoffice and in the Host App.
Troubleshooting
"This invitation has expired. Please ask for a new invitation." More than 7 days have passed. Ask your manager to cancel the old invitation on the Users page and send a new one.
"This invitation has already been accepted. You can log in to your account." The link was already used. Click Go to Login and sign in with your email and the password you chose.
"Invitation not found. Please check your email for the correct link." / "Invalid invitation link." The link is incomplete or was cancelled. Copy the full link from the newest invitation email. If it still fails, ask for a new invitation.
"This invitation is no longer valid." The invitation was cancelled. Ask the person who invited you to send a new one.
"An account with this email already exists. Please log in instead." Your email address already has a 10Seat login, for example from your own sign-up. One email address can only belong to one login. Sign in with your existing password, or ask your manager to invite a different email address.
The Create Account & Join Team button is greyed out The password doesn't meet all the rules shown in red, or the two passwords don't match. Fix both and the button becomes active.
I joined but the Host App shows no floor or service You don't have a Host App location yet. Ask an admin to set one in Settings › Users (edit icon next to your name) or in HQ › User Management.