Verify your email address

After you sign up, 10Seat sends a verification link to your email address. You must click it before you can use the backoffice or the Host App. Your company and first location are only created once the email is verified.

Where to find it

The Verify Your Email page opens right after you click Create account. It also opens whenever you sign in with an email address that is not verified yet, in both the backoffice and the Host App.

What it does

• The page shows "We've sent a verification link to" followed by your email address.
• The email is branded by 10Seat and written in the language you chose on the sign-up page.
• Once the link is clicked, 10Seat finishes setting up your account and opens the backoffice.

Buttons on the page:

• I've verified my email: checks your status. If you are verified you see "Email verified successfully! Redirecting..." and continue. If not, you see "Email not yet verified. Please check your inbox and click the verification link."
• Resend verification email: sends a new link. You see "Verification email sent! Please check your inbox and spam folder."
• Sign out and use a different account: signs you out and returns you to Sign in.

How to set it up

1. Open the email from 10Seat and click the verification link.
2. Go back to the Verify Your Email tab in the same browser you signed up in.
3. Click I've verified my email. The backoffice opens once setup is complete.

Good to know

• People who join through an invitation do not need to verify. Accepting the invitation confirms the address.
• Click the link in the browser you signed up in. Your sign-up details (such as the venue name) are kept in that browser until verification is done.
• A verified user who never finished setup is taken back to "Creating your account…" at the next sign-in.

Troubleshooting

I didn't receive the verification email The page lists what to check under Can't find the email?:

• Look in your spam or junk folder.
• Make sure the email address shown on the page is correct. If it's wrong, click Sign out and use a different account and sign up again with the right address.
• The email can take a few minutes to arrive.
• Click Resend verification email.

"Failed to send verification email. Please try again." The resend didn't go through. Wait a moment and click Resend verification email again. If it keeps failing, contact 10Seat support.

I clicked the link but the page still says "Email not yet verified" Make sure you clicked the newest link (each resend makes a new one) and that it opened without an error. Then click I've verified my email again, or refresh the page.

"Failed to check verification status. Please try again." A connection problem. Refresh the page and click I've verified my email again.

After verifying, I'm sent to the sign-up page You verified in a different browser or device than the one you signed up on. See "Create your 10Seat account" › Troubleshooting.