Create your 10Seat account

Sign up once for your restaurant: 10Seat creates your company, your first location and your own login. This is for the person opening a new 10Seat account. If a colleague already uses 10Seat and you want to join their team, ask them for an invitation instead (see "Accept an invitation to join your team").

Where to find it

Go to the 10Seat backoffice sign-up page (the Sign up link under the Sign in form). The page header reads Create your account.

What it does

• Sign-up takes two steps: Basic Information, then Account Credentials.
• When you click Create account, 10Seat creates your login and sends a verification email.
• Your company and first location are created only after you verify your email address. Until then the account cannot be used.
• Your first location gets your venue name. You fill in the address, hours, tables and so on afterwards on the Setup page.
• A language picker (EN, NL, FR, ES, CA, EU, IT, DE) in the top-right corner changes the sign-up page language and the language of the verification email.

How to set it up

1. Open the sign-up page and pick your language in the top-right corner if needed.
2. Under Basic Information, fill in:
   • Venue name (required)
   • First name and Last name (required)
   • Phone number (optional). The country code is preselected from your location; change it with the country list.
3. Click Continue.
4. Under Account Credentials, enter your Email address, a Password and Confirm password.
5. Click Create account. You are taken to the Verify Your Email page.
6. Open the email from 10Seat and click the verification link. 10Seat then finishes creating your account ("Creating your account…") and opens the backoffice.

Good to know

• Password strength: the strength bar must reach at least Good. A password scores one point each for: at least 8 characters, an uppercase letter, a lowercase letter, a number and a symbol. Three or more points is enough.
• Email addresses are saved in lowercase, and spaces are removed automatically.
• Each email address can belong to one 10Seat account only.
• If you received a partner referral link, the page shows Referred by and the partner's name. If the link is invalid you can still sign up normally.
• Finish on the same device and browser. Your venue name and other sign-up details are stored in the browser you signed up on until your email is verified. Click the verification link in that browser.
• After sign-up you land on the Setup page, where Coco guides you through the essentials (see "Use the Setup page to get ready for bookings").

Troubleshooting

"This email address is already registered. Please try logging in instead." A 10Seat login already exists for this email, for example because you signed up before or a colleague invited you. Go to Sign in and log in. If you don't know the password, contact 10Seat support.

"Please choose a stronger password" The password does not reach Good on the strength bar. Add an uppercase letter, a number or a symbol, or make it longer.

"Please make sure your passwords match" Password and Confirm password are different. Retype both.

"Please enter your venue name" / "Please enter your first name" / "Please enter your last name" A required field on the first step is empty. Fill it in and click Continue.

"Too many failed attempts. Please try again later." Too many tries in a short time. Wait a few minutes and try again.

I verified my email on my phone, and now I'm sent back to the sign-up page The verification link was opened in a different browser or device from the one you signed up on, so 10Seat no longer has your venue name. Signing up again gives "already registered", because the login already exists. Open the backoffice on the computer you signed up on and log in there. If that isn't possible, contact 10Seat support to finish creating the account.

The page stays on "Creating your account…" or shows an error Refresh the page once. If the error remains, contact 10Seat support and include the message shown.