Permission reference
Every permission you can tick on a role, grouped as on the Roles & Permissions page, and which built-in roles include it. Use it to see what a built-in role can do, or to decide what to tick on a custom role.
Where to find it
Backoffice › Settings › Account Management › Roles & Permissions. Click a built-in role to see its permissions, or click New Role to see every permission with a checkbox.
What it does
There are 47 permissions in 16 groups. ✓ means the built-in role includes the permission.
Back Office
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| Open the back office (the Host App is not affected) | ✓ | ✓ | ✓ | ✓ | ✓ |
Reservations
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View reservations and timeline | ✓ | ✓ | ✓ | ✓ | ✓ |
| Create new reservations | ✓ | ✓ | ✓ | ✓ | – |
| Edit existing reservations | ✓ | ✓ | ✓ | ✓ | – |
| Cancel or delete reservations | ✓ | ✓ | ✓ | – | – |
| Assign or move tables for reservations | ✓ | ✓ | ✓ | ✓ | – |
Service Operations
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View service floor and dashboard | ✓ | ✓ | ✓ | ✓ | ✓ |
| Seat guests, clear tables, manage walk-ins | ✓ | ✓ | ✓ | ✓ | – |
| View and manage shift brief | ✓ | ✓ | ✓ | ✓ | – |
Floor Plan & Tables
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View floor plan | ✓ | ✓ | ✓ | ✓ | ✓ |
| Edit floor plan layout | ✓ | ✓ | – | – | – |
| Create, edit, and delete tables and sections | ✓ | ✓ | ✓ | – | – |
Daily Availability
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| Open or close time slots, sections and days (day overrides) | ✓ | ✓ | ✓ | ✓ | – |
Guests
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View guest profiles | ✓ | ✓ | ✓ | ✓ | ✓ |
| Create guest profiles | ✓ | ✓ | ✓ | ✓ | – |
| Edit guest profiles | ✓ | ✓ | ✓ | ✓ | – |
| Delete guest profiles | ✓ | ✓ | ✓ | – | – |
Waitlist / Queue
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View waitlist and queue | ✓ | ✓ | ✓ | ✓ | ✓ |
| Add, remove, and notify waitlist entries | ✓ | ✓ | ✓ | ✓ | – |
Gift Vouchers
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View gift vouchers | ✓ | ✓ | ✓ | – | ✓ |
| Create, redeem, and void vouchers | ✓ | ✓ | ✓ | – | – |
| View gift voucher reports | ✓ | ✓ | ✓ | – | – |
Guest Messaging
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View guest messages | ✓ | ✓ | ✓ | ✓ | ✓ |
| Send messages to guests | ✓ | ✓ | ✓ | ✓ | – |
Analytics
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View analytics and reports | ✓ | ✓ | ✓ | – | ✓ |
Settings
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View settings pages | ✓ | ✓ | ✓ | – | – |
| Edit general and location settings | ✓ | ✓ | – | – | – |
| Edit hours and shifts | ✓ | ✓ | – | – | – |
| Edit booking rules | ✓ | ✓ | – | – | – |
| Edit widget configuration | ✓ | ✓ | – | – | – |
| Manage users and invitations | ✓ | ✓ | – | – | – |
| Manage Host App booking staff names (no login) | ✓ | ✓ | ✓ | – | – |
| Manage subscription and billing | ✓ | – | – | – | – |
| Manage add-ons | ✓ | ✓ | – | – | – |
| Manage locations | ✓ | ✓ | – | – | – |
Reviews
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View guest reviews | ✓ | ✓ | ✓ | – | ✓ |
| Manage and respond to reviews | ✓ | ✓ | ✓ | – | – |
Hospitality Intake
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View hospitality intake forms | ✓ | ✓ | ✓ | – | – |
| Manage intake settings and forms | ✓ | ✓ | ✓ | – | – |
Email Communications
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View email activity | ✓ | ✓ | ✓ | – | – |
| Send emails and manage templates | ✓ | ✓ | ✓ | – | – |
Capacity & Pacing
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View capacity planning | ✓ | ✓ | ✓ | – | ✓ |
| Manage capacity profiles | ✓ | ✓ | – | – | – |
| View pacing dashboard | ✓ | ✓ | ✓ | – | ✓ |
| Manage pacing settings | ✓ | ✓ | – | – | – |
Experiences
| Permission | Owner | Admin | Manager | Operator | Viewer |
|---|---|---|---|---|---|
| View reservation experiences | ✓ | ✓ | ✓ | – | ✓ |
| Create and edit experiences | ✓ | ✓ | – | – | – |
Good to know
- Open the back office only controls the Backoffice. The Host App is not affected. Every built-in role has it. See "Give someone Host App access only".
- Manage users and invitations shows Users and Roles & Permissions in Settings and lets someone invite people and change roles and locations. Only Owners and Admins can hand out admin-level roles. See "Who can change roles".
- Manage subscription and billing is the only permission Admins don't have. It shows Subscription Management.
- Manage locations shows Manage Locations on multi-location accounts and lets someone switch location in the Host App.
- Edit general and location settings is needed for MCP Access.
- Manage pacing settings is needed to change pacing, including the pacing controls in the Host App.
- Open or close time slots, sections and days (day overrides) lets someone close a slot or a section for one day, also from the Host App.
- Create, edit, and delete tables and sections lets someone change tables. A custom role with this permission can edit tables even though it is not Admin tier.
Troubleshooting
A button is greyed out or missing for a colleague Their role doesn't include the permission for it. Check their role on Roles & Permissions, then give them a role that has it. If they have a different role at this location, check that one in HQ › User Management.
A colleague sees "You do not have the required permissions for this action" when saving The screen let them try, but their role doesn't include the permission needed to save that change. Give them a role that includes it.