Find a gift voucher and view its history
The Gift Vouchers page lists every voucher of the selected location with its balance, status and expiry, and gives you the actions to redeem, extend, resend and review each voucher.
Where to find it
- Backoffice › Gift Vouchers
- Host App › Gift Vouchers (cards instead of a table)
- You can also find a voucher with the global search in the Backoffice and the Host App — the result opens as Voucher .
What it does
Summary cards: Total, Active, Redeemed, Expired and Active value.
Voucher list: search by code, your own customer code, recipient name or email, or buyer name or email, and filter by Status (All status, Active, Redeemed, Expired, Cancelled). Columns: Code, Recipient (with Buyer underneath when different), Original, Remaining (marked Partially redeemed when part has been used), Status, Expires (shown in red with Expired once the date has passed), Created and Actions.
Actions (icons):
- Redeem voucher — for vouchers with a balance left.
- Change expiry date — for vouchers that still hold a balance and are not cancelled.
- View transaction history — opens Voucher with the Documents section (purchase and cancellation confirmations) and the Transaction History.
- Resend email — sends the voucher email to the recipient again.
Transaction history lists every event with date, amount and who did it: Issue, Redeem, Refund, Expire, Cancel, Expiry date changed (with old → new date), notes, Redeemed after the expiry date when applicable, and POS Reference for redemptions made through a connected till or partner system. Automatic events show System; till or partner events show POS System.
Good to know
- Statuses: Active (can be spent), Redeemed (balance fully used), Expired, Cancelled. A voucher whose date has passed keeps the status Active but shows its expiry date in red with Expired; the Expired status itself is mainly used for vouchers that were already expired when imported from another system.
- Active value adds up the original value of active vouchers in your location currency. For what is still owed (remaining balances), use Reports → Outstanding liability.
- The summary cards follow your search and status filter.
- Reports (top right) opens the gift voucher reports.
Troubleshooting
A voucher the guest has isn't in the list Check the right location is selected. Try searching by the guest's email, or by their old code if the voucher was imported or has a customer code. Codes from another location of your group are not shown here.
The voucher shows as Active but the guest says it expired The status stays Active after the date passes; the red Expired tag under the date tells you it is past expiry. You can still redeem it after confirming, or extend it.
"Failed to load transaction history" Reload the page and open the history again.
No Redeem button on a voucher The voucher is cancelled or has no balance left.
"Gift vouchers are not enabled" The add-on is off for this location. Click Open settings to switch it on (Admin role needed).