Purchase confirmations for gift vouchers
Every gift voucher paid online gets a Voucher Purchase Confirmation: a numbered PDF issued in your name as the seller, for the buyer's records. It is not a VAT invoice — gift vouchers are sold without VAT, and VAT is charged when the voucher is used at the restaurant.
Where to find it
- Backoffice › Gift Vouchers › View transaction history on a voucher › Documents section.
- Buyers get it by email and can download it from the shop's success page (Download purchase confirmation (PDF)).
What it does
- A confirmation is issued automatically for every paid online order — from your voucher shop and from Payment Now in the Backoffice or Host App.
- It is emailed to the buyer (for company buyers: their billing email) and carries your legal name, address and VAT number from Business & billing details.
- Numbers follow your own series per location and year, for example HDB-V-2026-000123 (your prefix, V for purchase confirmations, the year, a sequence number).
- Company buyers can enter their company details at checkout (Buying as › Company) and get them printed on the confirmation.
- Private buyers get a link in their email to add company details later. Submitting it creates a new version of the confirmation with the same number, which is emailed to them. This is possible once per order, within 90 days of the purchase, and not after the voucher was cancelled.
In the Documents section each document shows its type (Voucher Purchase Confirmation or Voucher Cancellation Confirmation), number, version (for example v2 · replaces v1), buyer (Private or Company: ), Issued, Total, Recipient and Last sent (or Not sent yet).
How to download or resend a confirmation
- Open the voucher's View transaction history.
- In Documents, click Download to get the PDF.
- To email it again, click Resend. It goes to the address shown; to use another address, enter it in the field and click Send. You see Sent to .
Good to know
- Vouchers created with Cash or Card, and vouchers sold before purchase confirmations existed, have none. You can create one on request — see "Create a purchase confirmation for an older gift voucher".
- Every confirmation shows no VAT. Your accountant charges VAT when the voucher is redeemed.
Troubleshooting
"No documents. Purchase confirmations are created for vouchers bought online." This voucher was created by hand or imported. Create a confirmation if the buyer needs one.
"The email could not be sent. Try again in a moment." / "Could not resend the document" A temporary email problem. Try again; otherwise download the PDF and send it yourself.
"Enter a valid email address" The alternative address you typed isn't valid.
The buyer's link says "This link has expired" The window for adding company details has passed (90 days by default). The confirmation can't be changed from the Backoffice after that; contact 10Seat support if the buyer still needs their company details on it.
The buyer's link says "Company details already added" or "Your company details are already on it" Company details can be added once, and company orders already carry them.
The buyer's page says "Your purchase confirmation is not ready yet" The payment was only just confirmed. Ask them to open the link again in a few minutes.