Turn on gift vouchers for a location

Add-on: Gift vouchers — included in the Start package and higher at no extra charge; switched on per locationBackofficeFor owners

Needs: Admin role (see Good to know)

Gift vouchers let you sell credit for your restaurant online and in person, and redeem it when guests visit. The feature is switched on per location from the Add-ons page.

Where to find it

  • Backoffice › Settings › Add-ons › Gift Vouchers (the detail page, with Enable Gift Vouchers)
  • Or the Gift Vouchers card on Backoffice › Settings › Add-ons, which has its own on/off switch.

What it does

When gift vouchers are switched on for the selected location:

  • Gift Vouchers appears in the Backoffice main menu (voucher list, redemption, reports).
  • Gift Vouchers appears under Backoffice › Settings › Guest experience (shop page, products, voucher email and rules).
  • Gift vouchers become available in the Host App (menu item, and the Link gift voucher… option on reservations).
  • Staff can create vouchers by hand, and you can open an online voucher shop once a payment provider is connected.

The add-on page shows Included in your plan: gift vouchers are part of the Start package and can be enabled for the location at no extra charge.

How to set it up

  1. Select the location in the location switcher.
  2. Go to Backoffice › Settings › Add-ons and open Gift Vouchers.
  3. Click Enable Gift Vouchers.
  4. If the checklist Complete your legal details to sell gift vouchers appears, complete each item (see "Complete the legal details needed to sell gift vouchers"), then click Enable Gift Vouchers again.
  5. When it works you see Gift Vouchers is enabled and the toast Gift Vouchers enabled.

To switch it off, click Disable in the green banner on the same page.

Good to know

  • Only users with the Admin role can switch the add-on on or off. Other users see Only admins can enable add-ons.
  • Gift vouchers cannot be switched on until the selling requirements are complete: legal entity name, registered address, a valid VAT number, a document number prefix, and acceptance of the gift voucher terms. This is because every voucher sold online comes with a purchase confirmation issued in your name.
  • Switching on the add-on does not open the online shop by itself. The shop also needs a connected payment provider and the shop switches in Settings › Gift Vouchers.
  • Each location is switched on separately. If you have several locations, repeat this for each one.

Troubleshooting

"Only admins can enable add-ons" / the Enable button is missing Your user does not have the Admin role. Ask an Admin of your account to switch it on. If you are the account Owner and still see this message, contact 10Seat support — they can switch it on for you.

Toast "Complete your legal details and accept the terms before selling gift vouchers" One or more selling requirements are missing. The checklist on the add-on page shows each item as Missing or Done. Fix the missing items, then try again.

I enabled gift vouchers but the Gift Vouchers menu item doesn't show Check that the right location is selected in the location switcher — the add-on is per location. Reload the page after enabling.

Gift Vouchers page says "Gift vouchers are not enabled" The add-on is off for the selected location. Use Open settings or go to Settings › Add-ons › Gift Vouchers to switch it on.