Create a gift voucher by hand (cash, card or pay now)

Staff can create a voucher for a guest at the counter or on the phone — for example when it is paid in cash or on your card terminal, or when you want the guest to pay online with a QR code.

Where to find it

• Backoffice › Gift Vouchers › Create Voucher
• Host App › Gift Vouchers › Create Voucher (the Gift Vouchers menu item shows in Advanced display mode, or when Gift vouchers is switched on under Settings › Display mode › Menu)

What it does

The Create Gift Voucher form has:

• Payment method (required): Cash, Card, or Payment Now (Host App: Pay now).
• Amount (required).
• Recipient Email (required).
• Recipient Name (Optional).
• Customer Code (Optional) — an extra code of your own, for example from your till or a printed card. The voucher can also be looked up by this code.
• Expiry Date (Optional) — leave empty to use the default (the form shows "Default: N days from today (date)").
• Message (Optional) — a personal message on the voucher.

Cash and Card: the voucher is created at once with an eight-character code, and the voucher email is sent to the recipient. You see Gift voucher created successfully.

Payment Now: a Payment Required window shows a QR code and payment link for the amount, using your connected Mollie or MultiSafepay account. The guest scans and pays on their phone (or you use Copy Link / Open Link). The window shows Waiting for payment... and, once paid, Payment Confirmed! — the voucher is then created and emailed, together with a purchase confirmation.

How to create a voucher

1. Open Gift Vouchers and click Create Voucher.
2. Choose the payment method.
3. Enter the amount and the recipient's email, plus any optional fields.
4. Click Create Voucher.
5. For Payment Now, let the guest scan the QR code and wait for Payment Confirmed! before closing.

Good to know

• Cash and Card only record how the voucher was paid — 10Seat does not take the payment. Take the money on your till or terminal as usual.
• Cash and Card vouchers don't get a purchase confirmation automatically. If the buyer asks for one, create it later (see "Create a purchase confirmation for an older gift voucher").
• With Payment Now, the guest's email is used as both buyer and recipient.
• The currency is the gift voucher currency from Settings › Gift Vouchers › Rules.
• The expiry date picker doesn't allow dates in the past.

Troubleshooting

"Please enter a valid amount" / "Please enter a valid email address" The amount must be above 0 and the recipient email must be a valid address.

Payment Now: "Connect Mollie or MultiSafepay in Backoffice before selling vouchers online." No payment provider is connected for this location. Connect one in Backoffice › Settings › Payments, or use Cash or Card.

"Payment check timeout. Please check manually." The window stopped waiting before the payment was confirmed. If the guest did pay, the voucher is still created once the provider confirms it — check the voucher list after a few minutes before creating a second one.

"Gift voucher feature is not enabled for this location" The gift voucher add-on is off for the selected location. See "Turn on gift vouchers for a location".

Host App shows "Gift Vouchers Not Enabled" Same cause: ask an Admin to enable the add-on in the Backoffice.

I can't find Gift Vouchers in the Host App menu Switch to Advanced display mode, or switch on Gift vouchers under Host App › Settings › Display mode (Menu group). This setting is per device.