Turn on reservation experiences and show them in the widget

Add-on: Reservation experiences (part of the Grow and Optimize plans)BackofficeFor owners

Needs: Admin role to enable the add-on; Owner or Admin for widget settings

Reservation experiences are special booking options such as a chef's menu, a business lunch, a brunch or an event night. Before guests can see them, the add-on must be on and the widget must be told to show them.

Where to find it

  • Add-on: Backoffice › Settings › Add-ons › Reservation experiences
  • Widget display: Backoffice › Settings › Widget Management › Experiences
  • Managing experiences: the Reservation experiences item in the sidebar (appears once the add-on is on).

What it does

In Widget Management › Experiences:

  • Show Reservation Experiences – "Display reservation experiences in the booking widget". Off by default.
  • Allow regular booking – "Show 'Regular booking' as an option alongside experiences". Off by default. When off, a guest who picks a day that has experiences must choose one. Days without experiences always allow a normal booking.
  • When an experience has no available timeslots – Hide the experience from the list (default) or Show as fully booked (guests cannot select it).

How to set it up

  1. Select the location and go to Settings › Add-ons.
  2. Click Learn More on Reservation experiences, then Enable Experiences.
  3. Create your experiences under Reservation experiences in the sidebar (see the related article).
  4. Go to Settings › Widget Management, open Experiences and switch on Show Reservation Experiences.
  5. Decide whether to Allow regular booking.
  6. Choose what happens when an experience is full.
  7. Click Save theme.

If the add-on is still off, the widget's Experiences group shows "Experiences add-on is not enabled" with an Enable Experiences Add-on button.

Good to know

  • Add-ons are per location.
  • Allow regular booking does not change which days appear on the calendar. It only adds the "Regular booking" choice next to the experience cards after a date is chosen.
  • To let guests join the waitlist from a full experience, choose Show as fully booked; hidden experiences cannot offer the waitlist.
  • With Work without tables on, experiences cannot be booked online.

Troubleshooting

My experiences don't appear in the widget Check, in this order: the add-on is on; Show Reservation Experiences is on and saved; the experience is Active; its dates, weekdays, hours and shifts match the chosen day; its party-size limits fit; its tables are open for online booking; Work without tables is off.

Guests are forced to pick an experience Allow regular booking is off. Switch it on and save.

The experiences page says "Reservation Experiences Add-on Not Enabled … Contact support" Enable it yourself under Settings › Add-ons (Admin role needed), or contact 10Seat support.

"Only admins can enable add-ons." Ask a user with the Admin role.