Take a deposit or ticket price on an experience

Add-on: Reservation experiences; payments need a connected Mollie or MultiSafepay accountBackofficeFor managers

Needs: Owner or Admin

You can ask guests to pay online when they book an experience: a fixed deposit per booking, an amount per guest, or a price per ticket. The table is held while the guest pays and confirmed once the payment arrives.

Where to find it

Backoffice › Reservation experiences › edit an experience › Commercial

What it does

Switch on Enable deposit (Deposit required) and choose a Deposit Type:

  • Flat Deposit – "Fixed amount per reservation".
  • Per-Guest Deposit – "Amount charged per guest".
  • Ticket-Based Pricing – "Price per ticket/seat. Total payment = price × number of tickets". Guests choose the Number of Tickets.

Enter the Deposit Amount (or Price per Ticket). Optionally add an Administration fee (optional) per ticket, per guest or per booking. It is "Shown to guests as set by your restaurant", not as a 10Seat fee.

How to set it up

  1. Connect Mollie or MultiSafepay under Settings › Payments first.
  2. Open the experience and go to Commercial.
  3. Switch on Enable deposit, pick the type and enter the amount in euros.
  4. Add an administration fee if you charge one.
  5. Click Save.
  6. Optionally set how long a table is held while the guest pays: Settings › Widget Management › Booking Rules › Payment hold time (10 to 60 minutes, default 15).

What the guest sees

The experience card shows the price (for example "Deposit: €20/guest" or "Price: €45/ticket"). Before confirming, the guest sees Payment Required, the breakdown, the administration fee and Total due now, and is told they will be redirected to pay. The payment opens in a new window. After payment the booking is confirmed and the confirmation email is sent.

Good to know

  • Amounts are always in euros.
  • Until the payment arrives the reservation waits for payment and blocks the table. If the guest does not pay within the hold time, the table is released.
  • Bookings with a deposit cannot change party size or experience from the guest app, and guests can never switch to a deposit experience from the app.
  • Deposits for experiences replace the per-guest booking payment; a guest is never charged both.

Troubleshooting

"Deposit amount is required when deposit is enabled" / "Deposit type is required when deposit is enabled" Enter an amount above 0 and pick a type, then save.

Guests cannot complete a paid experience booking No payment provider is connected for this location. The system refuses to take deposits until Mollie or MultiSafepay is connected under Settings › Payments.

The guest paid but the booking is not confirmed yet The provider has not yet reported the payment. The widget keeps checking ("Payment Processing"). Wait a few minutes, then check the reservation and the payment in your Mollie or MultiSafepay dashboard.

The guest says the payment window did not open Their browser blocked the pop-up. They can tap Open payment or Open here in the widget.

A guest needs their deposit back Refund it from the reservation (see "Refund a deposit").