Experiences in the widget: what guests see, links and the waitlist

This article explains how experiences appear to guests, how to link straight to one from a campaign, what happens when one is full, and how guests can switch experience after booking.

Where to find it

Settings live in the experience editor (Display Settings) and in Settings › Widget Management › Experiences.

What it does

On the first screen – experiences with Suggest in widget on appear as Highlighted experiences on the party-size screen, whatever party size is preselected. When a guest taps one, the party size moves into that experience's limits and the guest continues to the date.

After choosing a date – experience cards for that day appear with the image, description (read more), price and, if Show duration in widget is on, the duration. If Allow regular booking is on, a "Continue without selection" option lets guests book a normal table. A card the guest cannot pick says why, for example "Not available for your party size", "Not available on this weekday" or "Online booking limit reached for this time".

Fully booked – if the waitlist is on and an experience is full on that date (fully booked, waitlist-only day, pacing or online limit reached), its card shows Join Waitlist. The waitlist entry keeps the experience, so a claimed table is booked with it.

Campaign links – give the experience a Marketing code (for example "valentines-2026") and add ?10seat_code=valentines-2026 to the address of a page with your widget. The widget opens with that experience selected. Keep the code stable even if you rename the experience.

After booking – if Experience Changes is on in Guest App Settings, guests can tap Change experience in the guest app and choose another experience that fits their date, time and party size.

Good to know

• With Hide the experience from the list (the default for full experiences), a full experience disappears, so no Join Waitlist button can show. Choose Show as fully booked to keep the card and offer the waitlist.
• In the guest app, "Only the dates and times offered for" the booked experience are shown when the guest changes the time.
• Guests cannot switch to an experience that requires a deposit, to one without Suggest in widget, or back to a regular booking.

Troubleshooting

My campaign link opens the widget without the experience The code in the link does not match the Marketing code (spelling), the experience is inactive or expired, or the widget is not on that page.

A guest sees "this experience" with "Only available for …" and no party sizes The experience accepts only certain party sizes (for example Exact party size). The guest must pick a size within its limits.

"No times match this experience for this date" The experience's hours or shifts do not overlap with free times that day. Check its Hours and Shifts per day.

"Waitlist only today — this experience cannot be booked online" The day is set to waitlist only (or closed for reservations). Guests can only join the waitlist.

Guests don't see "Change experience" in the guest app Experience Changes is off in Guest App Settings, the change cut-off has passed, the booking has a deposit, or no other experience fits.