Set up post-visit review emails and Google review routing

With Post-Visit Reviews, 10Seat emails guests after their visit asking them to rate it from 1 to 5 stars. Happy guests are sent to your Google review page; lower ratings stay private so you can follow up before anything goes public.

Where to find it

• Enable: Backoffice › Settings › Add-ons › Post-Visit Reviews › Enable Post-Visit Reviews (admins only).
• Configure: Backoffice › Settings › Email Automations › Post-Visit Review Email.
• Results: Backoffice › Reviews (see "Read ratings and feedback on the Reviews page").

What it does

1. At the chosen time after the reservation, the guest receives "How was your experience at [restaurant]?" with five stars.
2. Clicking a star opens a page:
   • At or above your threshold: the rating is submitted right away and the guest is taken to your Google review page ("Taking you to Google Reviews..."). Without a Google Review URL they see a thank-you page.
   • Below your threshold: a confirmation page opens with the rating pre-filled. The guest can change it, pick what stood out (food, service, ambiance, wait time, value, cleanliness), add a comment, and click Submit rating. This feedback stays internal.
3. Ratings and feedback appear on the Reviews page and on the guest's profile.

The email link itself never submits a rating, which keeps accidental taps and email-scanner clicks out of your scores.

How to set it up

1. Enable the add-on under Settings › Add-ons › Post-Visit Reviews.
2. Open Settings › Email Automations and switch on Post-Visit Review Email.
3. Send after visit: 2, 4, 12, 24 (next day) or 48 hours after the reservation time. (A "~1 minute after (testing)" option exists for tests only.)
4. Positive review threshold: 3+, 4+ or 5+ stars (default 4+).
5. Google Review URL: paste your Google review link. See How to find your Google Review link.
6. Who receives review emails:
   • Only send to first-time guests — returning guests never get one, or
   • If the guest already left a rating: Ask again after every visit, Only ask again after a waiting period (Wait at least … days/months since their last rating), or Never ask again once they have rated.
7. Click Save.
8. Optional: adjust the look in Email Templates (Post-Visit Review preview).

Good to know

• The timing counts from the reservation start time, not from when the table is marked completed.
• Review emails go to reservations that are confirmed, reconfirmed, seated or completed — not cancelled or no-show ones — and only when the reservation has an email address and is linked to a guest profile.
• Each reservation gets one review email, and the link works for 7 days. A guest can rate once per link ("Already submitted").
• "Guests who received an email but never rated are always eligible again."
• Staff can switch off the review email for a single reservation in the Host app (Upcoming emails).
• Review emails are available in English, Dutch and French.

Troubleshooting

"Enable the Post-Visit Reviews add-on to configure automated review emails." The add-on is off for this location. Click Go to Add-ons and enable it. Only users with the Admin role can do this (currently also not the account Owner) — ask an Admin or contact 10Seat support.

A guest didn't get a review email Check: the automation is on and saved; the reservation had an email address and a linked guest profile; its status wasn't cancelled or no-show; the guest isn't excluded by Who receives review emails; and nobody turned it off in the Host app. Bookings created after the send moment (for example walk-ins entered late) are skipped.

Happy guests aren't sent to Google The Google Review URL is empty or wrong. Paste the full link and save.

The guest says the link has expired Review links work for 7 days after the email is sent.