See and control the emails for one reservation (Host app)

Included — no add-on neededHost AppFor hosts

Needs: Any Host app user

For any reservation, the Host app shows which emails the guest has already received and which automatic emails are still planned. From there you can re-send the confirmation or switch off a planned email for just that booking — for example no review request for a guest who complained.

Where to find it

Host app › open a reservation › Email communication section › open it in full. The window is called Communication · [guest name], with the tabs Email and Chat.

What it does

Email tab

  • Send an email now › Re-send the confirmation email — "Sends the same confirmation the guest received when booking."
  • Upcoming emails ("2 planned") — every automatic email still scheduled for this reservation: reminders, reconfirmation requests, deposit reminders, the post-visit review request and your custom automations, each with its planned time and a switch.
    • Badges: Scheduled, Sent, Turned off, Not sent.
    • "may be skipped by its conditions" — the email has conditions (for example VIP only) that are checked at send time.
  • Sent emails — everything already sent for this reservation, with delivery status.

Chat tab — the guest chat for this reservation, when Guest Chat is enabled (see "Chat with guests from their reservation").

How to re-send the confirmation

  1. Open the reservation and the Email communication section.
  2. Click Re-send the confirmation email.
  3. Confirm "Send the confirmation email again to [address]?" with Yes, send it. You see "Confirmation email sent to …".

How to stop one planned email

  1. In Upcoming emails, find the email (for example the post-visit review).
  2. Switch it off. The badge changes to Turned off.
  3. Switch it back on any time before its send time.

Good to know

  • Only future emails that haven't been sent yet can be switched on or off.
  • Turning an email off affects this reservation only. To change it for everyone, use Settings › Email Automations or Custom email automations in the backoffice.
  • "N planned emails were not sent (send time passed — e.g. turned off or conditions not met)" summarises emails whose time has passed without sending.
  • The Email communication section is part of the Guest messaging display feature ("Guest chat, unread badges, and email logs."). In Simple display mode it is hidden.

Troubleshooting

"This reservation has no guest email address, so no email can be sent." Add the guest's email to the reservation first.

I don't see the Email communication section Your device is in Simple display mode, or Guest messaging is switched off in Custom mode. Change it in the Host app settings under Display mode.

"Could not send the confirmation email" or "Could not update this email — please try again" Try again in a moment. If it keeps failing, check the reservation's email address and contact 10Seat support.

"No more automatic emails are planned for this reservation" All automations have already run, are off, or don't apply to this reservation (for example its status or timing no longer matches).