Ask a per-guest payment on regular widget bookings

Included in all plans; needs a connected Mollie or MultiSafepay accountBackofficeFor managers

Needs: Owner or Admin

You can ask guests to pay a fixed amount per guest when they book a regular table online (no experience selected), for all services or only some, and optionally only for larger groups.

Where to find it

Backoffice › Settings › Widget Management › Booking Rules › Booking payment (per guest). The section only appears once Mollie or MultiSafepay is connected under Settings › Payments.

What it does

  • Enable per-guest payment – switches the payment on.
  • When to ask for payment:
    • All services (on by default; disable per service below), or
    • Only certain services (e.g. lunch or dinner) – only services you switch on under Per-Shift Customization.
  • Amount per guest (EUR).
  • Minimum party size (optional) – "Only charge the per-guest deposit when the number of guests meets or exceeds this number. Leave empty or 0 to always charge."
  • Administration fee (optional) → Enable administration fee and an Amount per guest (EUR) on top of the deposit. Guests see it as a fee set by your restaurant, not by the booking platform.
  • Payment hold time – how long a table stays reserved while the guest pays (10, 15, 20, 30, 45 or 60 minutes; default 15). Also used for waitlist claims. Unpaid holds are released after this.
  • Deposit reservation color – optional highlight in the Host app for reservations with a deposit or payment on file.

Per service, under Per-Shift Customization › Per-guest booking payment, you can choose Use global default, Enabled / Require per-guest payment or Disabled / No payment for this service, and a different Deposit per guest (EUR) and Minimum party size.

How to set it up

  1. Connect Mollie or MultiSafepay.
  2. Go to Settings › Widget Management › Booking Rules.
  3. Switch on Enable per-guest payment, choose when to ask, and enter the amount.
  4. Optionally set a minimum party size and an administration fee.
  5. Adjust services under Per-Shift Customization if needed.
  6. Click Save theme.

What the guest sees

Times and the date screen show a note such as "Please note: a deposit of €… per guest is required to confirm your reservation." On the details screen the action bar shows To pay now and "Nothing is charged yet — you review everything first." The confirmation screen shows the total, then the guest pays in a new window.

Good to know

  • Experience bookings use the experience's own deposit; a guest is never charged both.
  • The amount is in euros.
  • Staff bookings in the Host app or Backoffice are not asked to pay through the widget.

Troubleshooting

I don't see "Booking payment (per guest)" No payment provider is connected for this location. Connect Mollie or MultiSafepay under Settings › Payments, then reload the page.

Guests for lunch are asked to pay but I only want dinner Choose Only certain services and enable payment only for dinner under Per-Shift Customization.

Small tables are being charged Set Minimum party size (optional), for example 6.

Tables stay blocked by guests who never paid They are released after the Payment hold time. Lower it if needed.