Customize each service in the widget (per-shift settings)

Included in all plansBooking widgetFor managers

Needs: Owner or Admin

Each service (shift) can have its own widget settings: its own time interval, an "until" time, custom messages when it is full or past its cut-off, and individual times you close for online booking.

Where to find it

Backoffice › Settings › Widget Management › Booking Rules › Per-Shift Customization. Click a service to expand it. The list only appears when your location has shifts.

What it does

For each service:

  • Time Slot Interval – Use global default or a fixed 15, 30, 45, 60 or 120 minutes.
  • Show "Until" Time – shows the end time next to each time, so guests know how long the table is theirs.
  • Per-slot "Until" overrides – switch the "until" time on or off for single times (Select all, Deselect all, Clear overrides).
  • Full service message – shown when this service has no free times. Leave empty for the standard "Fully Booked" label.
  • Message after booking cut-off – once the service can no longer be booked online because its cut-off has passed, the widget keeps showing the service with this text (for example "Call us to check if a table is still free") until its last booking time, or until the service ends. Leave it empty to hide the service instead.
  • Max guests at once for this service and Max guests in total for this service – service-level versions of the online limits (see the related article).
  • Per-guest booking payment – only when a payment provider is connected and per-guest payment is on.
  • Per-slot availability override – switch it on, then click times to close them. Closed times are removed from the widget and cannot be booked. Open all and Close all help with many times.

How to set it up

  1. Go to Settings › Widget Management › Booking Rules and scroll to Per-Shift Customization.
  2. Click the service you want to change.
  3. Adjust the options above.
  4. To block a time, switch on Per-slot availability override and click the time until it shows "Closed — not bookable".
  5. Click Save theme in the bottom bar.

Good to know

  • Closed times also cannot be chosen in the bigger group request form.
  • If you change the service hours or interval, a closed time that no longer fits the grid stays listed (marked as no longer offered) so you can still reopen it.
  • Per-shift settings only change the online widget. Staff can still book any time from the Host app.
  • Your messages are shown as typed, in every widget language.

Troubleshooting

I closed 19:00 but guests can still book it The time is marked closed but Per-slot availability override is switched off. The page warns: "slot(s) are marked closed but this override is turned OFF". Switch the override on and save.

My service disappears from the widget in the afternoon Its booking cut-off has passed. Add a Message after booking cut-off to keep it visible with your text, or change the cut-off under Settings › Location hours and shifts.

"No slots could be generated for this shift" The service's opening hours are missing or shorter than the interval. Check the hours under Location hours and shifts and the interval.

The "until" time shows on some times but not others Per-slot overrides are active, or the time is a short "squeeze" slot (those always show their end time). Use Clear overrides to follow the service setting again.