Which tool to use to communicate with guests and your team

Mostly included; Guest Chat, Newsletters, Post-Visit Reviews and Telegram are add-onsBackofficeFor managers

Needs: Any backoffice user (Admin role to enable add-ons)

10Seat has several ways to reach guests and alert your team. This page tells you which one fits which job and where to find it.

Where to find it

  • Backoffice › Communication Centre: Emailing, Newsletters, Guest Messages, Email Activity.
  • Backoffice › Settings › Communications (section): Communications, Email Templates, Email Automations, Custom email automations, Daily reports.
  • Backoffice › Reviews.

What it does

Automatic emails to guests

  • Booking confirmation, reminders, reconfirmation requests → Email Automations.
  • Deposit reminders, auto-cancel of unpaid bookings, no-show email → Email Automations.
  • Review request after the visit → Email Automations (needs the Post-Visit Reviews add-on).
  • Your own before/after-visit emails (welcome, thank-you, menu info) → Custom email automations.
  • Logo, colours and extra text in these emails → Email Templates.

Emails you send by hand

  • A message to selected guests or everyone booked on a day → Emailing.
  • A designed marketing email to opted-in guests → Newsletters (add-on, uses email credits).
  • Re-send one confirmation → Host app reservation › Email communication.

Conversations

  • Two-way chat with a guest about their booking → Guest Messages (Guest Chat or Advanced Guest App add-on), optionally answered by Guest Coco.

Alerts for your team

  • Emails for new bookings, cancellations and waitlist → Settings › Communications.
  • Telegram messages → Telegram notifications add-on, set up in Settings › Communications.
  • In-app alerts → the bell (Notifications).
  • A daily operational summary with a printable list → Daily reports.

Checking delivery

  • Did an email arrive? → Email Activity, the guest's Email history, or Host app Email delivery.

Good to know

  • All emails are sent from a 10Seat sending address under your location name; replies from guests go to your location contact email (or the Reply-To you set in Emailing).
  • 10Seat sends email only — there is no SMS sending.
  • Marketing emails (newsletters, and background sends from Emailing) only reach guests with marketing consent. Booking emails are always sent.
  • Settings are per location: select the right location before changing anything.

Troubleshooting

A menu item (Guest Messages, Newsletters, Reviews) is missing The matching add-on isn't enabled for this location. An admin can enable it under Settings › Add-ons.

Guests reply to emails and nobody sees it Replies go to the location contact email. Check that address under Settings › Location Settings, and that someone reads that mailbox.

Not sure whether a guest got an email Open the guest's profile › Email history, or see "Check whether a guest received an email".