Use the Coco staff app on your phone

Add-on: Coco AI Assistant (beta), with Backoffice Coco switched onCocoFor managersBeta

Needs: Any staff user with a backoffice login; each action needs the matching role permission

The Coco staff app is a mobile web app for managers and hosts: today's service at a glance, a chat with Coco that you can talk to, and push notifications for new and cancelled bookings.

Where to find it

Open coco.10seat.com in your phone's browser and sign in with your 10Seat backoffice email and password. The app has three tabs: Today, Chat and Status.

What it does

  • Today — covers, reservations, allergies and notes per shift for the chosen date (Previous day, Next day, Pick a date, Today), the weather for the day, and quick prompts such as "Summarize today" or "Which guest chats need attention right now?".
  • Chat — the same Coco as in the backoffice, with the same capabilities and permissions. Changes show a card "Confirm this action" — "Coco will only proceed once you tap Confirm."
  • Voice — tap the microphone to record; Coco turns it into text ("Transcribing voice…") that you can edit before sending.
  • Attachments — attach an image or PDF to a message.
  • Status — who you are signed in as, the Coco status of the location (AI add-on, Backoffice Coco), push notifications and language (English, Nederlands, Français, Italiano).

How to set it up

  1. In the backoffice, enable the Coco AI Assistant add-on and switch on Backoffice Coco › Enable Coco for the location (see "Turn on Coco, set confirmations and understand the free limit").
  2. On your phone, open coco.10seat.com and sign in.
  3. Under Where should Coco work? pick the location. Locations are labelled Coco enabled or Coco not enabled yet.
  4. For notifications: open Status › Push notifications and turn on Notify this device. Choose New reservations (All reservations or Today only) and Cancellations, then use Send test notification.

Good to know

  • On iPhone or iPad, add Coco to your Home Screen first and open it from there; push notifications don't work from a normal Safari or Chrome tab.
  • Push settings are per device and per location.
  • Voice recordings must be under one minute.

Troubleshooting

"Coco is not enabled for this location yet. Enable the AI add-on and backoffice Coco in settings." One of the two switches is off. Check the Status tab — both AI add-on and Backoffice Coco must say Enabled — and ask an admin to turn on what's missing in the backoffice.

"No company linked" Your login isn't linked to a 10Seat company. Sign in with your backoffice account, or ask your admin to invite you.

"Microphone access is unavailable. Check browser permissions." Allow microphone access for coco.10seat.com in your browser or phone settings.

"Could not detect speech in that recording." Record again closer to the phone, or type the message.

"Voice note is too long. Keep recordings under one minute." Record a shorter message.

I don't get push notifications on iPhone Install Coco to the Home Screen and enable notifications from the installed app.

"Push notifications are not configured for this environment yet." Notifications aren't available yet; contact 10Seat support.