Ask guests for extra details when they book (children, accessibility, diet, occasion)

You can add an extra step to the booking widget where guests tell you about children, accessibility needs, dietary requirements and the occasion. The answers are stored on the reservation.

Where to find it

Backoffice › Settings › Widget Management › Additional Information › Additional Information Fields

What it does

Enable Additional Information Step "Adds a step between guest details and confirmation". You then choose which fields to show, in four groups:

• Children & Family – Number of children, Children's ages, Highchairs needed, Child seats needed, Strollers.
• Accessibility – Wheelchair access, Mobility assistance, Visual assistance, Hearing assistance, Service animal.
• Dietary Requirements – Allergies and Dietary restrictions, each with a list of options guests tap.
• Occasion – Occasion type (with options) and Occasion details.

For every field you set On and, if you want, Required. Required marks the field with an asterisk (*) for guests. For fields with options, you can deselect the default options and add your own ("Options — tap to select or deselect; add your own below").

How to set it up

1. Go to Settings › Widget Management and open Additional Information.
2. Switch on Enable Additional Information Step.
3. Turn on the fields you want and mark the important ones as Required.
4. Adjust the option lists for allergies, dietary restrictions and occasions.
5. Click Save Additional Info Settings (or Save additional info in the bottom bar). This section has its own save button, separate from Save theme.

Good to know

• If no field is switched on, guests skip the step.
• Answers appear in the reservation summary on the confirmation screen and on the reservation for your team.
• Text answers are shortened if very long (occasion and dietary notes up to 300 characters).
• To let guests add allergies and preferences after booking from their reservation link, see the guest app settings.

Troubleshooting

Guests don't get the extra step The step is off, no field is on, or the section was not saved with its own save button. The header of the section shows Unsaved changes or Saved.

I changed colors and the additional info at the same time, only one was saved The page has two saves: Save theme for colors and booking rules, Save additional info for this section. Click both.

Guests skip a field I marked Required Required only shows an asterisk next to the question; the widget does not stop a guest from continuing without answering. Ask essential questions in the guest's confirmation follow-up or by phone.

My own option does not show for guests Make sure it is selected (highlighted) in the option list before saving.