Hospitality guest intake page for fine dining

Add-on: Hospitality guest intake (shown as Coming soon on the Add-ons page; contact 10Seat support)BackofficeFor ownersBeta

Needs: Owner or Admin

The hospitality guest intake is a separate, elegant booking page for fine-dining restaurants. Guests book a table and, in the same flow, tell you about allergies, dietary needs, food preferences and the occasion. The table is held while they fill in the form.

Where to find it

  • Settings: Backoffice › Settings › Guest Intake Settings (shown when the add-on is on for the location).
  • The add-on is listed under Settings › Add-ons in the Coming soon section and cannot be switched on from there. Contact 10Seat support if you want it.

What it does

For guests – the page shows your logo, hero image and intro text ("Reserve Your Table" by default), optional experiences, then: choose availability → contact details → preferences → confirm → success. A countdown shows how long the table is held ("Reservation hold expiring soon").

In Guest Intake Settings:

  • Customization – Logo, Hero Image, Introduction Title, Introduction Description.
  • Branding Colors – Primary Color, Background Color, Text Color.
  • Reservation Hold Duration – Hold Duration (minutes) (5 to 60) and Show Warning At (minutes).
  • Intake Fields Configuration – switch fields such as dietary, allergies, Food Preferences, seating, Occasion, Accessibility and Wine Pairing Enabled or Required; edit Available Dietary Options and Available Allergy Options.
  • Custom Fields – Add Custom Field with a Field Name and Field Type (Text, Textarea, Select, Multi-select).
  • View Intake Page opens the live page.

An experience can also be shown on the intake home page with Show on Hospitality Intake in the experience editor.

How to set it up

  1. Ask 10Seat support to enable the add-on for your location.
  2. Go to Settings › Guest Intake Settings.
  3. Upload your logo and hero image, write the introduction and set the colors.
  4. Choose the hold duration and the fields to ask.
  5. Click Save Settings, then View Intake Page and share its address.

Good to know

  • The intake page is in English only.
  • Answers are saved on the reservation and the guest profile.
  • When this add-on is on, the guest's preferences also show in the guest app.

Troubleshooting

"Add-on Not Enabled — Hospitality Guest Intake must be enabled as an add-on before you can configure settings." The add-on is off for this location. Contact 10Seat support.

"Field name is required" / "At least one option is required for select/multiselect fields" Give the custom field a name, and add options (one per line) for select fields.

Guests run out of time before finishing Raise Hold Duration (minutes).