Read a guest profile — history, emails, reviews and receipts
A guest profile brings together everything 10Seat knows about one guest at your location: contact details, preferences, upcoming and past reservations, the emails they were sent, their post-visit ratings and, if your POS is connected, their receipts.
Where to find it
Backoffice › Guests › click a guest (or View profile). Use Back to Guests to return to the list.
What it does
Header
- Name, VIP star, number of visits and how the profile was created (badge Widget or Intake).
- Stat cards: Total visits, Total spent, Avg. spend, Upcoming, and Avg. rating when the guest has left ratings.
- Phone, email and Last visit.
- Buttons: Mark VIP, Edit, New reservation and Merge with other guests.
Left column
- Contact information and Guest profile notes (staff only).
- Marketing consent — whether the guest receives newsletters (see "Manage guest marketing consent").
- Preferences: dietary, accessibility, drinking, occasions, and Tags.
Activity & history
- Profile activity: timestamped staff notes and merge history. Use Add staff note › Append note to add a dated note without opening edit mode.
- Post-visit reviews (only when the Post-Visit Reviews add-on is on): the guest's private feedback for this location, with Open reviews to jump to the Reviews page.
- Upcoming reservations and Reservation history with date, time, party size, table, status (for example No-show or Cancelled), guest requests, team notes and review score.
- POS receipts: Lightspeed receipts linked to this guest's reservations, with items and totals (status Open, Paid or Cancelled).
- Email history: every email sent to this guest. Open one to see its Activity timeline (sent, delivered, opened, clicked, bounced with the reason) and the Email content as it was sent.
Good to know
- Total visits and Last visit are updated when a booking is made and linked to this profile. They count bookings (cancelled ones included), and Last visit reflects when the latest booking was made.
- Total spent and Avg. spend are not calculated from your POS. Use POS receipts to see what the guest actually spent.
- Cancelled reservations are listed under Reservation history, even when their date is in the future.
- In the Host app, a reservation for a guest with past no-shows shows a reminder such as "2 no-shows · last 12 Mar".
Troubleshooting
"Guest not found" or "Could not load guest" The profile was deleted or merged into another one, or you are on a different location. Go back to Guests and search again.
No Post-visit reviews section The Post-Visit Reviews add-on is not enabled for this location. See "Set up post-visit review emails".
No POS receipts appear Receipts only show for reservations linked to a Lightspeed check. If your POS isn't connected, or the check wasn't linked to the reservation, nothing is listed.
"No emails sent to this guest yet" although the guest got a confirmation The email may be recorded under a different profile (for example a duplicate created with another email address). Check Email Activity for the day of the booking, and merge duplicate profiles.
Total spent shows 0 This is expected: spend is not filled in automatically. See POS receipts instead.