Switch an experience's shifts off on certain weekdays

Add-on: Reservation experiences (included in Grow and higher)BackofficeFor managers

Needs: Create and edit experiences (Owner and Admin by default)

An experience can run in some shifts on some days and in other shifts on other days, for example "Wednesday to Saturday at lunch and dinner, Sunday at lunch only", without creating two experiences.

Where to find it

Backoffice › Reservation experiences › open the experience › Shifts per day.

What it does

  • In the experience you choose the Weekdays it runs and the Allowed Shifts.
  • Shifts per day shows each selected weekday with its shifts. "Every day above runs all selected shifts. Switch a shift off to make an exception for that day."
  • A shift switched off for a weekday is not offered for this experience on that weekday: not in the widget calendar, not in its time list, and a booking for it is refused.
  • A day showing All shifts has no exception.

How to offer a tasting menu at lunch only on Sundays

  1. Go to Reservation experiences and open the experience.
  2. Make sure Sunday is selected under Weekdays and both Lunch and Dinner are Allowed Shifts.
  3. Under Shifts per day, click Dinner on the Sunday row to switch it off.
  4. Click Save in the "Unsaved experience changes" bar.

Good to know

  • Exceptions only narrow what the experience already allows. Weekdays, dates, hours and allowed shifts still decide everything else.
  • Enabling the experience for one date in the Service Calendar (Enable for day) does not lift these weekday exceptions.
  • Each day must keep at least one shift. To stop the experience on a day completely, remove the day from Weekdays.
  • One-off shifts added in the Service Calendar can also be chosen for an experience; they are marked "One-off shift from the Day Planner".

Troubleshooting

"Keep at least one shift on this day, or remove the day above." You tried to switch off the last shift of a weekday. Remove that weekday from Weekdays instead.

"This experience is not available for the selected service on this day" A guest tried to book a shift you switched off for that weekday. That's the exception working. Switch the shift back on if it should be bookable.

The experience shows as fully booked every day None of the day's open shifts matches the experience's Allowed Shifts, for example because a shift was renamed or isn't set up for that weekday. Check Allowed Shifts and your weekly hours.