Offer an experience at fixed start times

Add-on: Reservation experiences (included in Grow and higher)BackofficeFor managers

Needs: Create and edit experiences (Owner and Admin by default)

Some experiences start at set times only, such as a high tea at 11:00, 13:00, 15:00 and 17:00. With fixed start times, guests can only pick those exact times for that experience.

Where to find it

Backoffice › Reservation experiences › open the experience › Hours › Restrict to specific hours › How guests pick a time.

What it does

  • Time range: guests can pick any time between a start and an end, on your normal time slot grid.
  • Fixed start times: "Guests can only book these exact times, e.g. 11:00, 13:00, 15:00, 17:00." Enter the times separated by commas.
  • You can set times for the Default and, per weekday, different times.
  • Any time that is not on your widget's time slot interval is flagged: "Not on the 30-minute booking grid, so guests will never see: …".

How to set fixed start times

  1. Go to Reservation experiences and open the experience.
  2. Under Hours, turn on Restrict to specific hours and choose Fixed start times.
  3. In Default, type the times, for example 11:00, 13:00, 15:00, 17:00, and press Enter or click outside the field.
  4. Optional: select weekdays to give them their own times.
  5. Click Save in the "Unsaved experience changes" bar.

Good to know

  • A fixed time is only offered when everything else allows it: the shift is open and runs at that time, cut-offs haven't passed, a table fits for the experience's duration, and pacing or guest limits aren't reached.
  • Times must match your time slot grid (Settings › Widget Management › Booking Rules › Time Slot Interval). With a 30-minute interval, 11:15 is never shown.
  • If you clear the field or type only invalid times, the last saved list comes back, so an experience never loses its times by accident.
  • Switching back to Time range keeps the first time as the start.
  • Online bookings for other times are refused for this experience.

Troubleshooting

"Not on the 30-minute booking grid, so guests will never see: 11:15" Change the time to one on the grid, or choose a smaller Time Slot Interval in the widget settings.

A fixed time doesn't appear in the widget The time may be outside the shift's hours or after its Last Booking Slot Time, past a cut-off today, fully booked, or blocked by pacing. Check the shift in Settings › Location hours and shifts and Planning › Booking Rules.

Guests see all times instead of the fixed ones Restrict to specific hours is off, or Time range is selected. Switch to Fixed start times and save.