Move your data from Zenchef, Formitable or another reservation system

Done by 10Seat as part of onboardingAccountFor owners

Needs: None — you only fill in the secure link 10Seat sends you

When you switch to 10Seat, the 10Seat team moves your existing data across for you — upcoming reservations, guests and, where available, gift vouchers. To do that we need a login to your current system, which you hand over through a one-off secure link.

Where to find it

The link comes from your 10Seat contact during onboarding. It opens a page titled Your current reservation system. There is no import screen in the backoffice — imports are run by 10Seat.

What it does

  • The page asks Which system are you using now? with: Zenchef, Formitable, GoTable, WeReserve, Guestplan, Table Fever, Resengo, OpenTable, TheFork, or Other (then Which one?).
  • You enter the Username and Password of a login to that system, plus an optional note (Anything we should know?) — for example where to log in, which venue, or whether a code is sent by text message.
  • The password is stored encrypted, but the 10Seat team can read it, because we use it to log in. The page says so: "We will be able to see this password".
  • 10Seat then imports your data: sections and tables (they can be mapped onto a floor plan you already built), reservations, guest lists, and gift vouchers (including Formitable vouchers exported to Excel).

How to send us your login

  1. In your current system, create a new user for 10Seat rather than sharing your own login.
  2. Give that user a password you don't use anywhere else.
  3. Open the link from your 10Seat contact.
  4. Choose your system under Which system are you using now?.
  5. Fill in Username and Password, and add a note if useful.
  6. Click Send it to 10seat. You see "Thank you — we have it".
  7. Once your migration is done, delete the user you made for us.

Good to know

  • Sending the form again replaces the login sent earlier ("You already sent us a login… Filling this in again replaces it."). Use Send a different login on the thank-you page to correct a mistake.
  • If you are moving from a spreadsheet or paper, there is nothing to log into — send your files to your 10Seat contact instead.
  • Imported reservations show an import as their source. When the import carries the old system's booking references, a second import run updates those reservations instead of creating duplicates.
  • Check imported upcoming reservations and their tables in the Host app before your first service on 10Seat.

Troubleshooting

"This link does not work" / "This link is not valid." The link is incomplete or has been withdrawn. Copy the full link from the message again, or ask your 10Seat contact for a new one.

"This link is no longer valid. Ask your contact for a new one." The link was revoked. Ask your 10Seat contact for a new link.

"Too many attempts. Try again in a few minutes." Wait a few minutes and send the form again.

"Choose the system you are moving from." / "Fill in the username." / "Fill in the password." / "Tell us which system it is." A required field is empty. Complete it and send again.

Some reservations or guests are missing after the migration Contact your 10Seat contact or support with examples; the team can re-run or complete the import.