Show a message after a service's booking cut-off

When a service can no longer be booked online, the widget normally hides it. With a Message after booking cut-off, the widget keeps showing the service with your text, for example "Online booking is closed for this service. Call us to check if a table is still free." You can also set a Full service message for when a service is fully booked.

Where to find it

Backoffice › Settings › Widget Management › Booking Rules tab › Per-Shift Customization › click a shift to expand it.

What it does

• Message after booking cut-off (up to 200 characters). Once the shift's booking cut-off has passed, the widget lists the service as "No longer bookable online" with your message. It keeps showing it until the shift's Last Booking Slot Time, or until the shift closes if it has none. Leave empty to hide the service instead.
• The day also stays selectable in the widget calendar while such a service is still running, so guests can open the day and read the message. Days without a message close as before.
• Full service message (up to 160 characters). Shown when the service has no available times left. Leave empty to use the default "fully booked" label.

How to add a "call us" message

1. Go to Settings › Widget Management and open the Booking Rules tab.
2. Under Per-Shift Customization, click the shift (for example Dinner).
3. In Message after booking cut-off, type your text, for example "Online booking is closed. Call us on 01 234 56 78."
4. Click Save theme in the "You have unsaved changes" bar at the bottom of the page. This button saves all widget settings, including the Booking Rules tab.

Good to know

• Set the cut-off itself in Planning › Booking Rules. The message only appears for services that are past their cut-off or last booking time and haven't ended yet.
• The message is per shift. Shifts with different names or hours each have their own setting.
• The message does not appear for a service that is missing for another reason (fully booked, not offered for the chosen experience). Use the Full service message for "fully booked".

Troubleshooting

The service still disappears after the cut-off Check that the message is saved on the right shift, and that the cut-off has actually passed. After the shift's Last Booking Slot Time (or closing time) the service disappears even with a message.

The message shows but guests can't book That's intended: the message replaces the times once online booking is closed. Your team can still take the booking by phone in the Host App.

The day is greyed out in the widget even though I added a message All services that day have ended, or none of them has a message. Add the message to the shift that is still running.