Every guest becomes your data
Build a guest record for everyone you serve. See visit frequency, spend, and preferences, especially when your POS is connected.
Guest profiles
Know who is coming back
Every served guest is stored in your CRM. Track how often they visit, what they celebrate, and what your team should remember before they arrive.
- Automatic profiles from reservations and walk-ins
- Visit count, last visit, and lifetime value at a glance
- Notes, tags, and allergies carried to every future booking
POS integration
Richer profiles when Lightspeed is connected
Connect Lightspeed Restaurant L-Series or K-Series (or your POS via integrations) to close the loop between reservations and what happened at the table.
- See walk-ins, not only pre-booked guests
- Average spend per guest and per walk-in
- Dishes ordered and preferences inferred from POS tickets
- Links to Lightspeed L-Series and K-Series integration setup
360° guest view
From reservation to last bite
When it is time for a review or a special touch, you see the full picture: who reserved, when they sat, who served them, and what they ordered.
- Reservation, arrival, and table timeline in one place
- Server and section context for follow-up
- Feeds review management with real visit data, not guesses
CRM that understands hospitality
Operational data your team can actually use during service.
Visit history
How many times they came, when they last visited, and which location they prefer.
Average spend
Per guest and per walk-in when POS data is synced.
Taste & habits
See what they order often and what they loved on past visits.
Walk-in capture
Walk-ins become profiles too, so regulars are recognized even without a booking.
Service context
Know who served them and how the visit flowed before you reach out.
Review-ready context
Open a guest profile before responding to feedback with full visit detail.
POS connected
Complete the circle with Lightspeed
Pair Guest CRM with Lightspeed Restaurant POS to unify reservations, walk-ins, tickets, and reviews in one guest timeline.
- Lightspeed L-Series and K-Series integrations available
- Walk-in spend and order lines flow into guest profiles
- Works alongside review management for context-rich follow-up
Sehen Sie es auf Ihrer Fläche
In Minuten eingerichtet. Keine Kreditkarte nötig.